Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Tried to ring and alter a booking. No joy whatsoever from the food eating young…
Tried to ring and alter a booking. No joy whatsoever from the food eating young lady who I spoke to. Was then transferred to someone who was very helpful - a lady called Jackie from Liverpool. She...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely apologise for any lapse of service and this will be addressed. Should you wish to amend your booking, please email admin@holidaygems.co.uk.
Trusted Customer
12 years ago
Would not book or recommend them
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Trusted Customer
Feefo Verified
12 years ago
Very good service and helpful and friendly staff.
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Trusted Customer
Feefo Verified
12 years ago
I have used Holiday Gems twice now and i am very satisfied with the service i…
I have used Holiday Gems twice now and i am very satisfied with the service i have received
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Trusted Customer
Feefo Verified
12 years ago
Robbie was very helpful .
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Trusted Customer
Feefo Verified
12 years ago
After hundreds of bad reviews and complaints take off the resort
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Trusted Customer
Feefo Verified
12 years ago
too many " we will call you back " and didnt. Also the hotel owner…
too many " we will call you back " and didnt. Also the hotel owner had no information of my sons arrival so he shared a room with his sisters after paying for triple room.
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Trusted Customer
Feefo Verified
12 years ago
Very easy and complication free
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Trusted Customer
Feefo Verified
12 years ago
Good service will use again
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Trusted Customer
Feefo Verified
12 years ago
Relatively a good experience but as most service based businesses it all depends on the…
Relatively a good experience but as most service based businesses it all depends on the individual you get and their ability to meet customer needs and expectations. Some seem to lack understanding...
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Trusted Customer
Feefo Verified
12 years ago
Your rep mis-spelt my daughter-s surname (she included her middle and surnames as a hyphenated…
Your rep mis-spelt my daughter-s surname (she included her middle and surnames as a hyphenated surname) on all paperwork.
When I pointed this out to her, I was charged £100 (I was told £50 for...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely regret any preceived lack of service. Our agents do read back all information as given to them. We can categorically state that we were charged by the supplier for the change and regret that you were given incorrect information by a third party.
Trusted Customer
12 years ago
The reply from Holiday Gems is typical of the way they treat their customers.
Everybody is wrong except them.Their attitude stinks when they are on the phone. They never listen, can't even have a converstion with them. They speak over you when you try to explain things, raising their voices and threatening to put the phone down on you when you try to speak. Once they have your money, you can forget any customer service. I have never been treated as badly on the phone by anyone as I was with them.
Trusted Customer
12 years ago
I should also mention that after I paid the money to have the name changed, they sent out paperwork without the name changed 3 times, before I eventually got the correct paperwork through. Of course, I had to keep calling them back, being charged premium rates, before it was all sorted out.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
