Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
very quick and easy to book,
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Trusted Customer
Feefo Verified
12 years ago
you booked my holiday and then you could not get it and i had to…
you booked my holiday and then you could not get it and i had to go to another company you still took the money out my account,and left shout of spending money and i also incurred bank charges.Its...
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Holiday Gems
Holiday Gems
12 years ago
It is unfortunate that the supplier was no able to honour the booking for which we regret and apologise for any inconvenience. However, we note that a full refund of any money taken was processed within 2 days. We refute any allegation of 'tactics'
Trusted Customer
12 years ago
I e-mail them about the bank charges and they did not respond,also they said they prosessed the refund within 2 day it took a week for them to refund it.Its is possible to stop the payment they eventually got a manager to return my calls but still no refund for the bank charges or even the cost of all the calls, I will never use this company again.
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Trusted Customer
Feefo Verified
12 years ago
polite and friendly
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Trusted Customer
Feefo Verified
12 years ago
Received very good service from Holiday Gems rep who went the extra distance to ensure…
Received very good service from Holiday Gems rep who went the extra distance to ensure that we got the right deal.
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Trusted Customer
Feefo Verified
12 years ago
I found the lady that I dealt with was excellent. I received email confirmation very quickly…
I found the lady that I dealt with was excellent. I received email confirmation very quickly and could not find fault with the service. Just hope the holiday is the same standard
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Trusted Customer
Feefo Verified
12 years ago
I would prefer the telephone calls to be charged at local rates
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Trusted Customer
Feefo Verified
12 years ago
We are reciving "E"Mail about other pepple holiday Information this has happened twice. WE hope…
We are reciving "E"Mail about other pepple holiday Information this has happened twice. WE hope that this is not is what is happing to our mail
Holiday Gems
Holiday Gems
12 years ago
If the system has allocated your email to another booking we sincerely apologise and can assure your that this is a very rare case indeed. Please would you email our admin department on admin@holidaygems.co.uk to advise any incorrect information. We do thank you for your co-operation
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Trusted Customer
Feefo Verified
12 years ago
Holiday Gems had all my paperwork ready for printing in under an hour!
Everything was handled…
Holiday Gems had all my paperwork ready for printing in under an hour!
Everything was handled with both friendly banter and efficiency.
Will definitely use them again.
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Trusted Customer
Feefo Verified
12 years ago
easy, fast and very helpful
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Trusted Customer
Feefo Verified
12 years ago
Everything from the moment I booked till the moment I got home went as planned…
Everything from the moment I booked till the moment I got home went as planned with no issues, great service, will definately use you again
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
