Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
3 years ago
My booking was confirmed within the hour and everything was dealt with in a professional way .
The only downside is the accommodation advertised is not as nice as in the pics and think realistic pics...
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LB
Linda and Bob
Feefo Verified
Stanley
3 years ago
What Linda and Bob said about Holiday Gems:
Lovely Little Hotel ....very friendly .staff ...Mario/ son and Mario /dad
Cute hotel....nice room overlooking pool ....very friendly Hotel ...Mario son is so helpful and friendly ....does everything he can to make your stay comfortable.💞...will def be back again ....Mario...
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Trusted Customer
Feefo Verified
3 years ago
Simple enough to process however, disappointing when paying the luggage cost. We had thought this was already covered in the total price when payment was made but were then sent emails requesting...
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Trusted Customer
Feefo Verified
3 years ago
Easy booking,the agents was very professional
Very professional,made our booking very easy
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Trusted Customer
Feefo Verified
3 years ago
Great customer service, booked a last minute holiday and everything was perfect
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MK
Miss Kim Kenny
Feefo Verified
3 years ago
What Miss Kim Kenny said about Holiday Gems:
Holiday
The person who helped me was very thorough.
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MH
Miss Sinead Hoctor
Feefo Verified
3 years ago
What Miss Sinead Hoctor said about Holiday Gems:
Fab company!
Would recommend. No issues booking the holiday. Phoned within 24hours and paid a little bit more or offered other hotels to stay at as it’s not live holiday offers but this is explained on the...
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Trusted Customer
Feefo Verified
3 years ago
Good customer service and communication
Excellent customer service, price changed after booking though. Would recommend and looking forward to the holiday
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MG
Mr Alexander Giuntoni
Feefo Verified
3 years ago
What Mr Alexander Giuntoni said about Holiday Gems:
Sharp practice and poor service
Placed a booking, paid for it and then was called three days later to be told the outbound flight was full and the price has gone up and the flight replacement was poor flight times. Very...
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Review Team
Holiday Gems
3 years ago
Mr Giuntoni we regret you did not appreciate that when placing your order it was a request and not guaranteed. You must have overlooked the website terms although you agreed to them. Another customer has had the benefit of the arrangements offered and you were offered the next available as per our policy.
MG
Mr Alexander Giuntoni
3 years ago
Dear Review Team, perhaps you should make it clear when selling something instead of appearing to sell something and then “changing the goalposts and the price” because you are slack and slow to lock in and secure flights. Slow reactions from booking staff post booking should not be passed off as “sorry the flight is now fully booked and it will now cost you more and travel on poor unsocial flights. It’s snide and going to **** customers off! Just saying! Any good company would come up with a positive solution and acknowledge their downfall not blame the customer and poor policy.
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MT
Mr Paul Taylor
Feefo Verified
Laugharne, Wales
3 years ago
What Mr Paul Taylor said about Holiday Gems:
Great holiday at a great price
Great holiday at a really good price compared to other companies or booking direct. Would have been 5 stars, but there was a slight increase in cost from booking to gaining confirmation (as the...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
