Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
the guy we dealt with, i think it was kevin was absolutly outstanding.the whole experiance…
the guy we dealt with, i think it was kevin was absolutly outstanding.the whole experiance was explained in detail brilliant,we have recomended yourselves to so many people allready, thanks for a...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such a positive review ! We shall advise Kevin and his manager of your kind comments.
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Trusted Customer
Feefo Verified
12 years ago
Excellent quick service
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Trusted Customer
Feefo Verified
12 years ago
Absolutely dreadful holiday. Holiday Gems advertised a 3 star hotel as 4 star, and then…
Absolutely dreadful holiday. Holiday Gems advertised a 3 star hotel as 4 star, and then I had 4 days of hell trying to get relocated to alternative accomadation.
No one bothered to call back,...
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Holiday Gems
Holiday Gems
12 years ago
The notes recordings on your booking indicate that this was handled whilst you were in resort and that you were contacted by both our admin manager and our suppliers whilst you were moving hotels. We further believe that the star grading was explained in detail. No complaint was received after your return when your issues may have been resolved. It is unfortunate that you did not approach us after your return as this issue can now not be pursued or discussed in the public domain.
Trusted Customer
12 years ago
With reference to your reply - I am still waiting for a reply to my complaint. I would appreciate a reply. Thank you.
Holiday Gems
Holiday Gems
12 years ago
We have no record of a complaint received in our office. Please email admin@holidaygems.co.uk so that this may be addressed
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Trusted Customer
Feefo Verified
12 years ago
The lady I spoke to Susan was very helpfully and very polite I would recommend…
The lady I spoke to Susan was very helpfully and very polite I would recommend gems to my friends.
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Trusted Customer
Feefo Verified
12 years ago
Excellent service will use them again
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Trusted Customer
Feefo Verified
12 years ago
friendly helpful staff
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Trusted Customer
Feefo Verified
12 years ago
My booking was dealt with quickly and efficiently with all details of booking sent out…
My booking was dealt with quickly and efficiently with all details of booking sent out quickly via email.Carol (agent 124) was very helpful in dealing with my questions and dealing with my booking...
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Trusted Customer
Feefo Verified
12 years ago
The service was excellent well explained and very helpful really nice guy toky
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Trusted Customer
Feefo Verified
12 years ago
Jen was very friendly & helpful. Gave a good impression of the company.
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Trusted Customer
Feefo Verified
12 years ago
Julie 152 was very good at organising my holiday and explained everything fully, I was…
Julie 152 was very good at organising my holiday and explained everything fully, I was pleased with result.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
