Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
good service
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Trusted Customer
Feefo Verified
12 years ago
I dealt with Leanne who had a friendly approach and was very helpful. There was only…
I dealt with Leanne who had a friendly approach and was very helpful. There was only one drawback regarding the wrong name for my wife on the travel documents but I understand that this will be...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your kind comments regarding Leanne. The issue with the name has been addressed and you should be in receipt of new documentation.
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Trusted Customer
Feefo Verified
12 years ago
all went without a hitch
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Trusted Customer
Feefo Verified
12 years ago
Helpful, cheerful and efficient staff.
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Trusted Customer
Feefo Verified
12 years ago
Very helpful and friendly staff but the prices on site need to be more accurate…
Very helpful and friendly staff but the prices on site need to be more accurate as the total cost was £200 more than that displayed at website. since booking the holiday at the "live" price I have...
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Trusted Customer
Feefo Verified
12 years ago
only problem was in contacting the agent who took the original details. Staff would not…
only problem was in contacting the agent who took the original details. Staff would not put me through or seemed to know his extension! Apart from this very good.
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Trusted Customer
Feefo Verified
12 years ago
Debby your the best. You don't know how much i needed this holiday 1st in…
Debby your the best. You don't know how much i needed this holiday 1st in three years and i work nearly every day.
The service could not have been any better, we had a few problems which Debby not me...
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Holiday Gems
Holiday Gems
12 years ago
What a splendid review. We shall let Debby and her manager know !
Trusted Customer
12 years ago
As i have already said Debby was calm as the time was moving on we were having a few problems but in the end she got everything sorted and was still calm at the end of it, i was not.This was because i decided to go away at the very last minute and gave her around 4 hrs to complete everything then my bank played up.
But as i have said she was calm through-out and in between times dealing with other customers. Will use them again.
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Trusted Customer
Feefo Verified
12 years ago
Very happy with the holidaygems booking representative, had a great couple of days holiday in…
Very happy with the holidaygems booking representative, had a great couple of days holiday in Tenerife for a very reasonable price.
Holiday Gems
Holiday Gems
12 years ago
Thank you for your kind comments. We do hope to see you again in 2014
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Trusted Customer
Feefo Verified
12 years ago
I find the back up team better than the selling team.
It also gets up my nose…
I find the back up team better than the selling team.
It also gets up my nose to have to pay 10p per minute to phone them when I'm trying to spend £3k on a holiday! Can we have an e-mail address to...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your kind comments regarding the admin team. Should you need to contact our sales department for a new holiday, please email enquiries@holidaygems.co.uk and request a call back.
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Trusted Customer
Feefo Verified
12 years ago
very efficient and helpful, received all documentation promptly
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
