Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
3 years ago
The best holiday booking site
Would definitely book another holiday and recommend such good prices and beautiful hotels warning though a lot of pictures on here are old and hotels have since had upgrades so google the hotels! But...
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Mrs Jeannie Binns
Feefo Verified
3 years ago
What Mrs Jeannie Binns said about Holiday Gems:
Service good could not fault the rep he was good and got me what suited our needs
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Trusted Customer
Feefo Verified
3 years ago
Abandoned at Airport by Transfer Company
Cheap but not reliable, Pre arranged and payed for Airport transfer via Love Holidays did not turn up and abandoned us at the airport at 9pm in Lanzarote, had no other choice than to pay for a...
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Review Team
Holiday Gems
3 years ago
Hello, we are sorry to hear this but have no association to Love Holidays? You are quoting a Holiday Gems reference. Our transfer providers always give written instructions via your booking paperwork in relation to obtaining a service that is not immediately present. They also provide emergency telephone numbers so that this situation you describe is avoided. If you have however sent in formal complaint about this to the correct team, it will be dealt with inside the timescales in our terms and conditions.
Trusted Customer
3 years ago
Hi Holiday Gems, Thank you for your reply, this is the only contact I have received from you since our call regarding my initial booking prior to my holiday. I am referring to my holiday with Holiday Gems which I booked via Icelolly.com. Not Love Holidays which I mistyped, my apologies to Love Holidays for my typing error. .
The instructions on my paperwork which I received from Holiday Gems stated that the transfer company would meet me directly at the airport and would either be holding a sign with my name on or a sign with the companies name on. No representative met us at the airport so I went to the companies airport desk to enquire where our transfers was. They checked the list of the corresponding company and they said that our names had not been put on the lists they had for the company, which meant that our transfer did not exist. I then called the emergency number in the paperwork I had received from Holiday Gems and also sent a text message to the same number and there has been no response to date which also meant that we had to find another way to travel back to the airport for our return back home. If someone from Holiday Gems could call me please to refund and compensate for your error. Thank you
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Mrs Anita Lea
Feefo Verified
3 years ago
What Mrs Anita Lea said about Holiday Gems:
Great service
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MK
Mrs sheila kirton
Feefo Verified
3 years ago
What Mrs sheila kirton said about Holiday Gems:
Very good and easy to book with would book with them again
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Mr Andrew Jarrett
Feefo Verified
Leeds,West Yorkshire
3 years ago
What Mr Andrew Jarrett said about Holiday Gems:
Get a Gem of a Holiday with Holiday Gems.
This is now my 4th Holiday booking with Holiday Gems , simple to do, and cheaper than so many others. Everything sorted in one go and confirmation sent direct to your inbox almost instantly with...
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Mrs Anne McTaggart
Feefo Verified
3 years ago
What Mrs Anne McTaggart said about Holiday Gems:
Just booked not been yet but everything going to plan I am certainly looking forward to a stress free holiday
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Trusted Customer
Feefo Verified
3 years ago
Straightforward and easy to book
No complaints booking was straight forward and easy . I couldn't believe how I booked the holiday so quickly
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Trusted Customer
Feefo Verified
3 years ago
Excellent service
Found a package holiday online easy to book great value for money then was confirmed 2 days after.
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Trusted Customer
Feefo Verified
3 years ago
Stewart was excellent in providing all the information I needed when booking the holiday, will definitely use again.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
