Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Very happy with service from holiday gems, I was contacted by lily immediately after booking who was very friendly and gave me all the information that was needed, great customer service would...
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Review Team
Holiday Gems
4 years ago
Thank you for sharing your positive feedback. We are sure that our sales team would be delighted to help in planning another holiday.
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MW
Mrs MARTINE WILKINSON
Feefo Verified
4 years ago
What Mrs MARTINE WILKINSON said about Holiday Gems:
Paul Warrington
We use you regularly and Paul who we dealt with recently was exceptionally helpful
Review Team
Holiday Gems
4 years ago
Thank you for remaining so loyal, Martine and we are delighted that Paul continued to provide a great service.
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ML
Mr Mark Lewendon
Feefo Verified
4 years ago
What Mr Mark Lewendon said about Holiday Gems:
Great
The lady called lily was amazing really nice and polite would book again
Review Team
Holiday Gems
4 years ago
We are sure that Lily will always be available to help you plan many more holidays, Mark. Thank you for taking the time to post your positive comments.
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MS
Mr Stephen Sweeneygurbutt
Feefo Verified
4 years ago
What Mr Stephen Sweeneygurbutt said about Holiday Gems:
Very affiant helpful,
Review Team
Holiday Gems
4 years ago
Thank you for your positive comments, Stephen. We do appreciate it.
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Trusted Customer
Feefo Verified
4 years ago
Good website and nice to get a phone call back from your colleague who was very helpful
Review Team
Holiday Gems
4 years ago
We do try and ensure the simplest of processes. Thank you for taking the time to share your positive feedback.
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Trusted Customer
Feefo Verified
4 years ago
Last Minute Search
Lily went above and beyond painstakingly searching for the right last minute deal. Excellent communication and instructions.
Review Team
Holiday Gems
4 years ago
Lily is certainly an asset to our team and we do appreciate the positive feedback. Thank you
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MB
Mr James Burns
Feefo Verified
4 years ago
What Mr James Burns said about Holiday Gems:
We have used your company before and will happily use you again. I booked a holiday with minimal fuss, and was even able to make a change without an additional charge, unlike other companies.
Review Team
Holiday Gems
4 years ago
It is always a pleasure to read that our service has resulted in a return to book another holiday. Thank you for your positive feedback, James. Your loyalty is appreciated.
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MB
Mr Ian Barrowclough
Feefo Verified
4 years ago
What Mr Ian Barrowclough said about Holiday Gems:
The whole itinerary worked a treat will definitely use them again.
Review Team
Holiday Gems
4 years ago
We are so pleased, Ian, that you had a great holiday. Thank you for taking the time to post such a positive review.
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Trusted Customer
Feefo Verified
4 years ago
No good hotel ,very busy hotel
No good management and Not good hotel as in advertising
Review Team
Holiday Gems
4 years ago
Unfortunately, this is a review about the hotel and not the Holiday Gems service. It would appear that you did contact our after-sales team whilst in resort and the matter was resolved.
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MP
Mr Andrew Perry
Feefo Verified
4 years ago
What Mr Andrew Perry said about Holiday Gems:
Wouldn't answer phone
Review Team
Holiday Gems
4 years ago
We are disappointed that you have felt the need to post a negative review. We are unsure what number was being called but we do realise that, due to the surge in travel bookings, our wait time has exceeded the normal timeframes for which we apologise. If you have any queries, you can email our customer service team or indeed your booking agent who will assist in resolving any issues.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
