Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Nothing more to add. The firm did what was on the tin!
Handled the booking very efficiently. No fuss, just businesslike
Review Team
Holiday Gems
4 years ago
Thank you for taking the time to post your positive experience. We know that Geraldine will always give a first class service and will appreciate your comments.
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Mr David Masterson
Feefo Verified
Selby
4 years ago
What Mr David Masterson said about Holiday Gems:
Top holiday deals
5 stars absolutely always use them brilliant service thank u
Review Team
Holiday Gems
4 years ago
We are so pleased that the service and great deals have again met your expectations, David. Thank you for your loyalty and your positive feedback.
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Trusted Customer
Feefo Verified
4 years ago
It was first class as usual and we will be in touch with you again soon. Geraldine was brilliant again and couldn't be anymore helpful. So thanks again
Review Team
Holiday Gems
4 years ago
It is always a pleasure to get such great feedback from a returning client. Thank you for your loyalty and your positive comments
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Mrs Julia Hodgkinson
Feefo Verified
4 years ago
What Mrs Julia Hodgkinson said about Holiday Gems:
Great service
The agent was very helpful and talked me through everything
Was very happy with the serv4ice I recived . I would recommend toy friends and family
Review Team
Holiday Gems
4 years ago
Thank you for taking the time to post your positive comments, Julia. It is always appreciated.
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Trusted Customer
Feefo Verified
4 years ago
Stewart was very helpful with my booking and very pleasant
Review Team
Holiday Gems
4 years ago
Thank you for taking the time to post your positive feedback. We shall be sure to let Stuart know.
Trusted Customer
4 years ago
Good to hear that
Trusted Customer
4 years ago
Geraldine was so helpful for this holiday in cyprus and I wish you to thank her!! Not everyone are computer friendly
Review Team
Holiday Gems
4 years ago
Thank you again and can understand that not all our clients are au fait with all technical aspects. We will always do our best to assist and are delighted that Geraldine was able to resolve the issues.
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Mrs Celia Hamblin
Feefo Verified
4 years ago
What Mrs Celia Hamblin said about Holiday Gems:
Enjoyable experience with the whole booking - no issues and nothing too much trouble for the rep. We have booked with them previously and paperwork sent via e-mail almost instantly. Highly...
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Review Team
Holiday Gems
4 years ago
It is always gratifying to have such positive feedback from a returning client. Thank you for sharing your comments, Celia.
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Mr Martin Corker
Feefo Verified
4 years ago
What Mr Martin Corker said about Holiday Gems:
Easy to book , rang me to make sure everything was correct , everything was so easy I wouldn't hesitate to use holiday gems againđź‘Ś
Review Team
Holiday Gems
4 years ago
Our team would be delighted to help in planning your next holiday. Thank you for taking the time to share your experience, Martin
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Mr Colin Scott
Feefo Verified
4 years ago
What Mr Colin Scott said about Holiday Gems:
For the provider to check hotel is actually available.
Good service but the hotel we arrived at was closed for the season. The taxi that we booked to take us from and to the airport was late on both occasions. And when we tried to sort out the issue...
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Review Team
Holiday Gems
4 years ago
Thank you for your feedback, Colin. Unfortunately, we do rely on the supplier to advise us of any changes and/or closures and we have not received this information. In some instances, these changes may occur at the last minute and have to be addressed on arrival. If you have any complaints please email our customer liaison team, together with any receipts/logs etc and they will address the matter on your behalf.
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Trusted Customer
Feefo Verified
4 years ago
Overall good experience
Overall a good experience bar an issue regarding payment. This was a bit stressful but sorted out by Lily a very pleasant and efficient lady.
Review Team
Holiday Gems
4 years ago
Thank you for your genuine feedback and the positives which resolved the issue. All comments have been noted for future reference
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Trusted Customer
Feefo Verified
4 years ago
More care to detail should be taken during the booking process
Overall a pleasant service however more care should be taken to fill in travel forms correctly
The overall service was acceptable but I had to contact Holiday Gems on several occasions following my...
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Review Team
Holiday Gems
4 years ago
We sincerely apologise for any inconvenience which resulted in multiple calls. The matter will be addressed through our internal processes and all feedback noted. If you incurred any extra costs please do follow the complaints procedure with receipts and the matter will be investigated by our team.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
