Holiday Gems Reviews

We can assure you that we would never resort to underhanded tactics to secure additional funds and must refute any allegation of a scam. Due to the number of rooms requested, not all may be available at the time of confirmation and our staff will always offer alternatives which is up to you to accept or not. Your request was for a change is from a double pomo, which usually does not have views or other amenities, to a superior double with sea views. We regret that you found the extra cost of £18.00 per person per night to be excessive but can only cost at the live pricing from the supplier.

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the confirmation.