Thank you for your feedback. We're very sorry to hear that you had a negative experience with us, and we'd genuinely like to understand what went wrong so we can make it right. We’ve tried reaching out via phone and email to resolve this, but haven’t heard back. If you’re open to it, please contact us directly on 0208 421 7030 so we can discuss the matter and try to put things right. We are committed to providing excellent service and always want to learn from our clients’ experiences—even the difficult ones.