Really good customer service. Had to make contact through the chat as i hadnt had confirmation my order had been dispatched. Staff member tracked it down straight away and provided updates for me....
Read more
Product reviews
Date of purchase: 07/10/2024
0
Share
Trusted Customer
Feefo Verified
1 year ago
Supplements took >5 days to arrive, when I paid for express shipping option.
Needed supplements on a time sensitive issue. Wouldn't rely on them again.
Customer Care
Healthspan Elite
1 year ago
Thank you for your review- Although 1st Class delivery normally arrives within 1-3 working days, we must allow 7 working days for complete delivery.
Gemma
Despite going through ordering process several times no order was shipped and when i contacted Customer Services they replied with we don't know why this happened. No offer to help or look into this...
Read more
Customer Care
Healthspan Elite
1 year ago
Dear Mr Collins, we apologise that you never received your order. May we kindly ask you to call us again on 0800 73 123 77 alternatively, if you could email us at customercare@healthspan.co.uk and we will be more than happy to investigate and resolved this for you. Thank you Helen
Thank you for your review- We are sorry to hear your order did not arrive within the allotted time frame. If this order has still not been received, please contact us directly.
Gemma
Hi Syed we are sorry to hear that you did not receive your order. May we kindly ask you to call us on 0800 73 123 77 or email us at customercare@healthspan.co.uk and we will investigate this immediately. Thank you Helen
Great service, very efficient and swift delivery.
But, I hate to say it, I was disappointed with the powder. It really doesn’t mix well. It consistently leaves lumps, where some of the other powders...
Read more
MD
Matt Dutton
1 year ago
Trial and error process so I understand it takes a while to hone these things, I'll use you again, but I just honestly feel that the powder needs a little more attention is all.
Customer Care
Healthspan Elite
1 year ago
Hi Mr Dutton We are sorry that the powder was difficult to mix and also that you found the taste bland. We will pass your valued feedback on to our Head Office Helen
Good nutrition is now widely recognised as an integral part of anyone’s exercise routine in order to improve performance, but with all the demands of our daily lives it is almost impossible to consume the perfect diet. This is where vitamins and supplements can play an important role.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Good nutrition is now widely recognised as an integral part of anyone’s exercise routine in order to improve performance, but with all the demands of our daily lives it is almost impossible to consume the perfect diet. This is where vitamins and supplements can play an important role.