Excellent service Natalie was great to deal with and very helpful did the changes quickly polite friendly and all round excellent service. The Second Lady was very helpful when I couldn’t check in...
Terrible. Lots of misinformation given. Told they could do everything for us, but then had to do most of it myself. When bought to the attention of Customer Relations, they really did not want to...
First time and last agent booked a holiday for myself and grandchildren my grandson first holiday of which he’d be 16 which I explained everything to her and wanted it to be special for him didn’t...
The staff at our southbourne shop are brilliant nothing is an issue we have booked various holidays but always want to make those small adjustments, nothing is an issue.
Even when we took our mum who...
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.