Awful service. Delivered the incorrect product, and then proceeded to claim it was not the wrong product and are currently refusing to refund and collect it. Astonishing.
Product reviews
Jessica Horseman
Hallstone Direct
2 years ago
Thank you for your feedback. I am really sorry to hear you were not entirely happy with the product you received on this occasion. I can see this matter has now been fully resolved and if we can be of any help in the future please don't hesitate to get in touch.
Well priced with a good choice of delivery options
Product reviews
Jessica Horseman
Hallstone Direct
2 years ago
Thank you very much for taking time to leave us feedback, it is very much appreciated. Please don't hesitate to contact us if you need anything in the future.
0
Share
Trusted Customer
2 years ago
Date of purchase: 09/28/2022
Excellent quality grass and delivery was great and on time will definitely recommend.
I had appalling customer service from Hallstone Direct where they blamed me mostly for their errors with their IT system. I would avoid at all costs - they may be cheap, but that leads to poor...
Read all
Product reviews
Jessica Horseman
Hallstone Direct
2 years ago
Thank you for your feedback. I am really sorry to hear about your delivery issues, this was due to an upload error on our system which was a very unusual situation and I can only apologise for your experience. Please be assured the issue has been raised internally for investigation to prevent this from happening again. Once again, please accept my sincerest apologies for the problems you encountered and if we can be of any help in the future please don't hesitate to get in touch.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.