Firstly I want to say the product itself is brilliant and I recommend to everyone. However, the experience of purchasing this product on this occasion was absolutely awful. And firstly I was sent the...
Read all
Helen Hounsell
GWF Nutrition
4 years ago
Thanks for taking the time to give us your feedback and we are sorry to hear you were unhappy with your experience of buying from us. First of all please let me reassure you that whilst we have updated the packaging recently to reduce our use of plastic the product itself has not changed. Do you possibly have a photo of the product you received so I can look into this further? We would very much like to rectify this for you if we possibly can.
Thanks for your patience.
Trusted Customer
4 years ago
I am not in a position to send a pic as at work. It is basically the old information on the box with regards to the amount of ingredients. The old one has less ingredients. So it wasn’t different packaging as such it was the information on the packaging. How do you propose to rectify this?
Helen Hounsell
GWF Nutrition
4 years ago
Hi there, thanks for your reply. Do you mean you were sent the old version of Joint Aid for Dogs without the Muscle Maintenance? I am just trying to understand what has happened so we can sort it out and also make sure it doesn't happen again. We would of course be happy to supply the product you were expecting if that would help to rectify things. Helen
Product reviews
Helen Hounsell
GWF Nutrition
4 years ago
Thanks very much for your positive feedback here and we're really pleased you are happy with the product. I am sorry to hear that your experience was not what you expected though and we would still love to sort this out for you if we possibly can. Please do let us know if there is anything further we can do.
My friend recommended I try it for my twelve year old border collie, as if she had overdone it running in the park, she would be limping by the evening. Joint Aid has given my girl the bounce back...
Read all
Product reviews
0
Share
Trusted Customer
4 years ago
Date of purchase: 08/30/2020
Service is really good and professional
Product reviews
0
Share
Trusted Customer
4 years ago
Date of purchase: 09/05/2020
I have found the service and product to be very good over the last 18 months, and would recommend them.
Unfortunately my elderly dog has died. I wish the firm and staff well.
Helen Hounsell
GWF Nutrition
4 years ago
We are so sorry to hear about your loss and thank you for taking the time to give us some feedback.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1971 it’s been our privilege to create exceptional nutritional products for pets and companion animals across Britain. Simply put, animals are at the heart of everything we do. Thanks to generations of nutritional knowledge our innovative range offers the most advanced feeds and supplements for cats, dogs, horses and alpacas available today.