GuitarGuitar was a brilliant service, i went online to look for some headphones for my partner, as i know nothing about headphones i used the customer service. They were friendly, helpful and...
Read more
Trusted Customer
14 years ago
I would definitely use again, it was perfect service and very friendly.
Quick service, easy to use website. However after service care is poor. The item that I purchased was advertised with a 'free' soft case, no case was forcoming with the order and I never recieved a...
Read more
GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for your feedback. I'm very sorry about the missing bag, this was a simple case of human error and it should have been included with the guitar. Please accept my sincere apologies on behalf of the dispatch team.
I've searched your email address on both the orders@guitarguitar.co.uk account and the support@guitarguitar.co.uk account and haven't been able to find an email from you reporting the bag as missing so maybe that didn't reach us, however I'm pleased to tell you that we've got the bag here and it's going in the post to you tonight for delivery tomorrow.
Apologies again for the delay in getting this sorted. Let me know if there's anything else we can do for you
Product reviews
Date of purchase: 02/18/2012
0
Share
Trusted Customer
14 years ago
Good website, easy checkout, quick reliable delivery, product as ordered.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.