Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Gray Line Reviews

https://www.grayline.com
Rated
Good
Service
3.9
/5
Product
4.1
/5

5

4

3

2

1

91

16

19

10

20

156

ratings over the past year

Displaying all 20,483 reviews
AN
Andrea
Ottawa
1 year ago
Date of purchase: 05/26/2024
What Andrea said about Gray Line:
Mentioned in previous
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 05/28/2024
Safe and reliable, but room for improvement
The service was cordial, but there was quite a wait when I arrived at the airport. Having to coordinate meeting with another rep at the resort for the return voucher is redundant when that could be...

Read all
Product reviews

0
Share
JP
JAMES PERSCHBACHER
Atlanta
1 year ago
Date of purchase: 05/26/2024
What JAMES PERSCHBACHER said about Gray Line:
Excellent Tour of the Castles
The guide was excellent.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 05/19/2024
Not worth it.
We had absolutely no contact with the company and locating their staff at the pick up point was very difficult.
Product reviews

0
Share
AM
Alejandra M
1 year ago
Date of purchase: 05/29/2024
What Alejandra M said about Gray Line:
Chaos!
Absolute chaos! The people at the starting point are super rude and won’t even look you in the eyes. We were onboard a red line and they decided to change it to blue and skipped all of the stops just...

Read all
Merchant Logo
Gray Line Customer Support
Gray Line
11 months ago
Hello, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLineLisbondid not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience with our Lisbon team to our attention here at our Worldwide office. I assure you that we take your feedback into high regard and will reach out to our Lisbon team from an operational perspective to look into their hop on, hop off service. We strive for each guest to have an informative and enjoyable experience from start to finish, and I am sorry that this was not the case. - The Gray Line Worldwide Support Team
Product reviews

0
Share
PP
Pamela Powles
1 year ago
Date of purchase: 05/21/2024
What Pamela Powles said about Gray Line:
Trip to visit castles a great time and a smashing success!
Our driver was very capable, and handled tricky situations with ease.
Product reviews

0
Share
MF
mary from 🇨🇦
BC
1 year ago
Date of purchase: 05/28/2024
What mary from 🇨🇦 said about Gray Line:
Definitely Worth Seeing!
They were easy to contact and provided excellent service!
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 05/24/2024
Very recommended
Everything was as expected. Very easy to book, and to find the meeting point of the tour..
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 05/29/2024
Tour guide was helpful, polite and we had a nice time.
Product reviews

0
Share
CL
Connie L
Portland
1 year ago
Date of purchase: 05/27/2024
What Connie L said about Gray Line:
Wonderful day
Loved the friendly and informative drivers
Product reviews

0
Share
Not received a review invite?
About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
Read all
(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.