To actually send me the tickets I had bought would be a good start!!!! Despite phoning the office as requested to get e-tickets the tickets were never sent.. I would now like a refund as I was...
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Product reviews
Date of purchase: 11/23/2022
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Trusted Customer
Feefo Verified
3 years ago
I needed a refund and called and emailed and got very little assistance. I am very disappointed in this service.
Product reviews
Date of purchase: 11/08/2022
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MT
Mrs Karina Takahashi
Feefo Verified
3 years ago
What Mrs Karina Takahashi said about Gray Line New York:
It was a terrible experience because the procedure to get the correct ticket was not clear and it took me a lot of time to get to Woodbury. In addition, I waited 2 hours to get a bus to go back to...
After a long wait to board our Uptown Bus Tour, we finally reached the front of the line. There was no staff at the bus, so all guests boarded themselves. Once the tour began, it took 45 minutes just...
This company doesn’t exist. We went to the “check in place” and they told us the Gray Line went bust. Thank goodness Big Bus Tours was honouring vouchers.
Product reviews
Date of purchase: 09/20/2022
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Mrs CRISTINA RAMIREZ NECOCHEA
Feefo Verified
3 years ago
What Mrs CRISTINA RAMIREZ NECOCHEA said about Gray Line New York:
Tuve problemas porque a pesar de que redimí en el hotel que indican a la hora de tratar de abordar pidieron que fuera a otras oficinas porque el QR no era valido
Product reviews
Date of purchase: 09/11/2022
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Ms JULIE SILVER
Feefo Verified
4 years ago
What Ms JULIE SILVER said about Gray Line New York:
Great value for money and staff very helpful and informative.
Product reviews
Date of purchase: 02/16/2022
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MG
Mr Rob Gibbons
Feefo Verified
Chester UK
4 years ago
What Mr Rob Gibbons said about Gray Line New York:
Made 2 reservations with payment taken in full at time of booking. A confirmation email was sent but no tickets were sent. when we went to Port Authority Bus Terminal we went to the ticket desk to be...
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.
