See comments on tour - online form filling is what you'd expect.
Product reviews
Andrei
Gray Line Iceland
2 years ago
Thank you very much for taking the time to leave feedback. We are sorry for any inconvenience you have experienced with the tour. We value your feedback and will use it in order to improve our services.
Hopefully, we will have the opportunity to welcome you back in the future and exceed your expectations.
Sincerely,
Gray Line
Bus puntual, asientos cómodos, calefacción en su justo nivel (ni muy cálido que molesta ni muy frío). Rápido intercambio para tomar bus a hotel
Andrei
Gray Line Iceland
2 years ago
Hello David,
Thank you for your precious review. We at Gray Line strive to deliver the best experience possible. We hope you visit again soon!
Best regards,
Gray Line
Product reviews
Date of purchase: 12/03/2023
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Sarah Marshall
Feefo Verified
2 years ago
What Sarah Marshall said about Gray Line Iceland:
Easy to use website and I always use grey line when I go yo Iceland
Andrei
Gray Line Iceland
2 years ago
Hello Sarah,
We thank you for your encouraging words and positive feedback. It is great to know that our service exceeded your expectations. We hope to see you again soon!
Best regards,
Gray Line
I wpuld definitely recommend this trip and company. I always use them when I go to Iceland. The trips always run smoothly and our guide Gummie was very knowledgeable and friendly.
Andrei
Gray Line Iceland
2 years ago
Hello Sarah,
We thank you for your encouraging words and positive feedback. It is great to know that our service exceeded your expectations. We hope to see you again soon!
Best regards,
Gray Line
I Flew in all the way from the next side of the world. Came all the way to Iceland for this tour, only to be cancelled a few hours before the tour! I literally got an email 5 mins before, updating me...
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Andrei
Gray Line Iceland
2 years ago
We apologize for the inconvenience caused. We understand your frustration and we appreciate you took the time to write us.
We regret that your tour had to be canceled and you did not get to enjoy the activity you were looking forward to.
Please note that Gray Line reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather and/or road conditions.
In such cases customers will be notified through an email which we can see was sent to you the day prior of the tour at 13:13. We surely hope that you will have the opportunity to visit Iceland again.
Date of purchase: 12/03/2023
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Maria Giovanna Nanna
Feefo Verified
2 years ago
What Maria Giovanna Nanna said about Gray Line Iceland:
Il servizio è stato veloce grazie ad un sito intuitivo ed efficace. Inoltre il prezzo risulta più basso, anche se leggermente, rispetto alle altre compagnie
Andrei
Gray Line Iceland
2 years ago
Hello Maria,
Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again!
Best regards,
Gray Line
Date of purchase: 12/28/2023
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Peter Deakin
Feefo Verified
Bradford West Yorkshire
2 years ago
What Peter Deakin said about Gray Line Iceland:
Excellent tour company very well organized and reliable, good transportation and very good tour guides. I have been to Iceland three times and will always book Gray Line.
...
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Andrei
Gray Line Iceland
2 years ago
Hello Peter,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards,
Gray Line
Great trip around the sights - appreciated 2 hours at Secret Lagoon - relaxing in the pool. The staff were all very helpful and knowledgeable.
Remember your camera the geysers are incredible.
Andrei
Gray Line Iceland
2 years ago
Hi,
We appreciate your kind review. We are glad that you had a great experience.
We hope we will have the joy of welcoming you back in the near future.
Best regards, Gray Line
Date of purchase: 11/29/2023
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Trusted Customer
Feefo Verified
2 years ago
Very easy to book online, perhaps somewhere in the description mention about being picked up and then transfer to other bus. Its shame you do more sitting on the coach than you do in the places you...
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Andrei
Gray Line Iceland
2 years ago
Hi,
Thank you for taking the time to leave us a review and for the rating. We always strive to meet the expectations of our dear customers.
We understand your point about having a clear description of our tour details online and we'll make that count to improve our service.
Thank you for choosing Gray Line. We look forward to welcoming you back in the near future.
Best regards, Gray Line
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.