How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Gray Line Iceland Reviews

PA

Paula Amols

Feefo Verified

2 years ago

What Paula Amols said about Gray Line Iceland:

In general, all went well, bus was easy to find and the ride comfortable. My only complaint is that the driver was rather short and unhelpful when dropping me off--it was dark, I was in a strange...

Product reviews

Date of purchase: 02/09/2024

0

AA

Alejandra Jazmin Arroyo

Feefo Verified

2 years ago

What Alejandra Jazmin Arroyo said about Gray Line Iceland:

Exellent

dfsdfghjkkjhgfd

Product reviews

Date of purchase: 02/11/2024

0

AA

Alejandra Jazmin Arroyo

Feefo Verified

perú

2 years ago

What Alejandra Jazmin Arroyo said about Gray Line Iceland:

excellent

I really liked the tour, the guide is very friendly and I think the customer service is excellent, they answered any questions I had about the tour efficiently and quickly via Instagram. I recommend...

Product reviews

Date of purchase: 02/11/2024

0

Trusted Customer

Feefo Verified

2 years ago

Booking was easy, though was a bit confusing around the return trip.

Product reviews

Date of purchase: 02/11/2024

0

Trusted Customer

Feefo Verified

2 years ago

Fabulous tour and guide!

Fabulous Icelandic guide ( Rosa ?), who had the perfect mix of humour and a firm grip getting us to the sights and into the bus at the right times etc. The weather was stunning and I've never seen...

Product reviews

Date of purchase: 02/06/2024

0

Trusted Customer

Feefo Verified

2 years ago

Excellent day

Andrei

Gray Line Iceland

2 years ago

Hello Dear Customer, Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!We hope to see you again in Iceland. Best regards, Gray Line Team

Date of purchase: 02/07/2024

0

Trusted Customer

Feefo Verified

2 years ago

Fantastisk nordlys men uansvarlig kørsel dertil

Der var en god vind og sne så 20 forfrosne minutter ved er busstoppested er nok ikke den bedste start,, men det gør en taknemlig for en varm bus. Guiden var en spansk pige og lidt svær at forstå og...

Andrei

Gray Line Iceland

2 years ago

Hello Customer, Thank you for choosing Gray Line! We‘re happy to hear that you still enjoyed your experience especially with the Northern Lights tour. We understand your point about the safety of the tourists/customers and we appreciate your feedback. We always have our customers' safety in mind, reason why we have experienced drivers and guides. Our Operations Team will also be informing us ahead when we need to cancel our tours due to weather conditions. We hope to welcome you back in your next visit to Iceland. Best regards, Gray Line Team

Date of purchase: 02/05/2024

0

ES

Emma Scarborough

Feefo Verified

2 years ago

What Emma Scarborough said about Gray Line Iceland:

Lovely staff but not as advertised

The staff are professional and very helpful however this was supposed to be a hotel pick up/drop off as advertised but this takes you to the bus hostel which I feel customers should be made aware of...

Andrei

Gray Line Iceland

2 years ago

Hello Emma, Thank you for choosing Gray Line! We‘re happy to hear that you had a good experience with us. We understand your point about the proper communication regarding pick-up and drop off locations and we appreciate your feedback. These information can also be found on the vouchers we send to our customers upon confirming the booking. We hope to welcome you back in your next visit to Iceland. Best regards, Gray Line Team

Product reviews

Date of purchase: 02/05/2024

0

AD

Alexis Day

Feefo Verified

2 years ago

What Alexis Day said about Gray Line Iceland:

Go with grayline

Very easy, responsive and friendly. Offer a great range of tours and experiences across Iceland. Good pricing, easy to use and efficient, knowledgeable team.

Andrei

Gray Line Iceland

2 years ago

Hello Alexis, Thank you for sharing a review of your recent experience. Our team here at Gray Line is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Do visit us again! Best regards, Gray Line Team

Product reviews

Date of purchase: 02/04/2024

0

LS

Lidia Gonzalez Sanz

Feefo Verified

2 years ago

What Lidia Gonzalez Sanz said about Gray Line Iceland:

It's a pretty bad experience

The experience is quite bad, I have to say that I do not like crowded tours where all tourists move massively to the same thing as real sheeps, we went because we wanted to maximize the chances of...

Andrei

Gray Line Iceland

2 years ago

Hello Lidia, Thank you very much for taking the time to leave feedback. We are sorry for any inconvenience you have experienced with the service. We value your feedback and will use it in order to improve our services. Hopefully, we will have the opportunity to welcome you back in the future and exceed your expectations. Sincerely, Gray Line Team

Product reviews

Date of purchase: 02/04/2024

0

Gray Line Iceland Reviews

Northern Lights MysteryMore reviews of this productView product websiteMy first day in Iceland I thought i had all the tours booked. However, in the morning I received an email where the northern lights tour that I booked with another company had not been registered. At...Read more

The Golden Circle ClassicMore reviews of this productView product websiteThe tour was incredible, the guide and driver were very friendly and cheerful. Overall, I really liked the experience with the company and I would definitely do it again.

The Golden Circle ClassicMore reviews of this productView product websiteFabulous guide and a trip I can definitely recommend as it includes the best of Iceland close to Reykjavik

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this productView product websiteWasn’t actually dropped at hotel only bus hostel

Northern Lights MysteryMore reviews of this productView product websiteReally fun adventure trying to spot the elusive northern lights in various spots across Reykjavik, Gaður and þhingvellir. We were unsuccessful on our first night and were allowed to rebook for...Read more

Northern Lights MysteryMore reviews of this productView product websiteThe experience is quite bad, I have to say that I do not like crowded tours where all tourists move massively to the same thing as real sheeps, we went because we wanted to maximize the chances of...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?