Dear Ronaldo,
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
We can’t wait to welcome you back!
Best regards, Gray Line Team
Well structured website but a few issues with downloading tickets to my phone.
Andrei
Gray Line Iceland
2 years ago
Andrew, thank you for taking the time to leave us a five-star rating despite the issue of downloading your tickets! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Gray Line Team
Product reviews
Date of purchase: 08/31/2024
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Trusted Customer
Feefo Verified
2 years ago
Booking was excellent
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Product reviews
Date of purchase: 09/03/2024
0
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JT
Julie Tabieza
Feefo Verified
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Product reviews
Date of purchase: 09/03/2024
0
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Trusted Customer
Feefo Verified
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
I appreciate the discounted fare, however I did not receive an email confirmation.
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line! We‘re happy to hear that your experience was great. We understand your point about not receiving an email confirmation which seems to be odd since an email is always sent to our customers after the booking is confirmed. Thank you for sharing this with us and we appreciate your feedback.
We hope to welcome you back on your next visit to Iceland.
Best regards,
Gray Line Team
Product reviews
Date of purchase: 08/29/2024
0
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Trusted Customer
Feefo Verified
2 years ago
Andrei
Gray Line Iceland
2 years ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
The on line booking process was good except that there was a glitch in the system that gave me an error message so I tried again and ended up booking double. However I contacted Gray line about the...
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Andrei
Gray Line Iceland
2 years ago
Dear Rodney,
Thank you so much for taking the time to leave such a wonderful review despite the issue you experienced that resulted in a double booking! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Best regards, Gray Line Team
It was weird. There was an error when I submitted payment and then I got emails about parking tickets and owning money. I was able to get a hold of the company and they told me to ignore those emails...
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Andrei
Gray Line Iceland
2 years ago
Hello Arlene,
Thank you kindly for taking the time to leave feedback.
We encountered issues last week about someone/something who sends an email pretending to be Gray Line but it has already been sorted out. Our IT Department solved the issue, please ignore the email received and we are sorry for any inconvenience caused out of our control.
If there is anything else we can assist you with, please feel free to let us know.
Best regards, Gray Line Team
Hello Dear Customer, your continued support and the kind words you’ve shared in this five-star review mean the world to us. We’re truly honored to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback once again. You’re always welcome here.
Warmest regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.