Ordered the grass quick & easily & it came very quickly 😊
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Trusted Customer
11 years ago
Grass 247 excellent plenty of choice all the samples I asked for very quickly
I…
Grass 247 excellent plenty of choice all the samples I asked for very quickly
I placed my order was on the drive with in two day !! Excellent !!
Regards Terry
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Trusted Customer
11 years ago
prompt delivery
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Trusted Customer
11 years ago
Sample arrived very quickly. Ordered and was there within a few days. Good quality and…
Sample arrived very quickly. Ordered and was there within a few days. Good quality and just what we were looking for.
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Trusted Customer
11 years ago
easy to buy and quick delivery = good service
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Trusted Customer
11 years ago
Booked for a Saturday delivery but the order was messed up in the office. Was…
Booked for a Saturday delivery but the order was messed up in the office. Was told it would arrive on Monday. Asked for the order to be cancelled and a refund and was told not possible. The product...
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Grass 247
Grass247
11 years ago
Please accept our apologies for the delay you experienced with your order.
We can see the order was initially scheduled for delivery on the Saturday, however due to an administration error the delivery was booked for the Monday. As the order was already with the courier for delivery to yourself and we were unable to contact the courier until 8.30 on the Monday we would not have been able to cancel the order at that stage. As we were unable to cancel the order we were unable to refund the order in case the delivery had been completed prior to us contacting the courier. We can see the delivery was completed at 8.29 on the Monday, which is before the couriers office opened for us to speak to them.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Trusted Customer
11 years ago
Had initial delivery problem but Grass 247 resolved it professionally and promptly.
The product I would totally recommend.
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Trusted Customer
11 years ago
Friendly service easy to order thanks
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Trusted Customer
11 years ago
excellent service
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Trusted Customer
11 years ago
not very helpful when I rang for advice, no choice of delivery when ordering on…
not very helpful when I rang for advice, no choice of delivery when ordering on line, so I sent an email request which was ignored and we had to cut our holiday short to be here for delivery, only a...
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Grass 247
Grass247
11 years ago
We are sorry to see you are unhappy with the delivery service or the Wet Fix Adhesive. We have looked into the issue raised in your feedback.
We are unable to find an email from either the email address on your order or the email address linked to your Paypal account. As we do not appear to have received the email we would be unaware you required a later delivery time-scale to that advised on our site. We can see your order was dispatched for delivery on Wednesday 8th April, but after your conversation with one of our representatives that morning we rearranged the delivery for Friday 10th April. If this new date was unsuitable and meant you had to cut short your holiday we would of been happy to arrange the delivery for the following week.
We agree the Wet Fix Adhesive is not the easiest adhesive to use as the adhesive has to be mixed with the hardener, however it does give the strongest join. We do offer alternative products such as the Aqua Bond adhesive that are easier to use, however the join is not as strong when using this product.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Trusted Customer
11 years ago
very pleased with my knightsbridge grass and have recommended it to friends
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