The service i received was excelent great communication & smoth & fast delivery
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KB
Kevin Bowie
Feefo Verified
27 days ago
What Kevin Bowie said about Grass247:
Great product
Excellent service
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DG
David Grant
Feefo Verified
GBR
27 days ago
What David Grant said about Grass247:
Great product and great service
Great and easy service
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NC
Neal Cavanagh
Feefo Verified
GBR
27 days ago
What Neal Cavanagh said about Grass247:
St Andrew Artificial putting Turf in my Golf Sim Room
Spot on, from ordering on the easy to site to the mails and invoicing and the delivery aspects. All went smooth and delivered when they said they would.
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Trusted Customer
Feefo Verified
28 days ago
Grass on decking
Efficient and speedy delivery
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NA
Neil Anderson
Feefo Verified
1 month ago
What Neil Anderson said about Grass247:
Simple easy and cheap
The service was great.Easy to order and came in extra no time
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Trusted Customer
Feefo Verified
1 month ago
Great service
Easy to cut and lay
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JO
jojo
Feefo Verified
1 month ago
What jojo said about Grass247:
Cheap grass but good service
Service is a scam you pay 25 pound for names day delivery earliest one is further away than the free
Cancelled my 25 pound delivery and got feee delivery
They were good at cancelling it
Customer Services
Grass247
26 days ago
Good morning,
Thank you for taking the time to leave your feedback.
We can see that an additional payment was made to select a specific delivery date, and the date chosen is the same date on which we can see your order was delivered.
After reviewing the order details, it appears you may have needed to select an earlier delivery date at the time of ordering. We can also see that we processed a refund of the additional delivery charge, even though the order was delivered on the originally selected date.
We understand your concerns and appreciate that this may have caused frustration. A member of our Customer Care Team will be in touch shortly to discuss your order further and see if we can work towards a more positive outcome.
Kind regards,
Jenny
Grass247
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SS
Scott Sneddon
Feefo Verified
1 month ago
What Scott Sneddon said about Grass247:
Must do better....
The customer service is far from good ,the delivery was supposed to be 2-5 days ,the 5th day a Wednesday it was cancelled via email due to a "loading issue " having demanded someone be there for...
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Customer Services
Grass247
1 month ago
Good morning,
Thank you for taking the time to raise your concerns and leave feedback. We are sorry your recent experience did not meet expectations.
Most deliveries are completed within the expected timescales, although on rare occasions unforeseen issues can cause delays. We continually review our processes to minimise these.
Our website advises that delivery timescales are estimates and not guaranteed, and that assistance may be required for heavier loads. We aim to provide this information upfront so customers can make an informed decision before ordering.
A member of our Customer Care Team will be in touch shortly to review your experience and work towards a fair and satisfactory outcome.
Kind regards,
Jenny
Grass247
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
