Our free samples arrived quickly and helped make the decision to go with Grass247 and also about which level of product to go far. Easy purchase process and delivery of our order was nice and quick...
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Graham Walker
Feefo Verified
2 months ago
What Graham Walker said about Grass247:
Excellent
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CS
Craig Snowling
Feefo Verified
GBR
2 months ago
What Craig Snowling said about Grass247:
Bad customer Service.
After a few emails back and forth with customers service I’ve given up trying to get a reasonable resolution. See my reviews on the membrane fault.
Customer Services
Grass247
2 months ago
Good afternoon
Thank you for taking the time to write your review and highlight your concerns. We are sorry to hear that the membrane you received is not performing as expected.
Our grass membrane is designed to block light to prevent weeds while remaining fully permeable to water. We are keen to investigate this further and have requested additional information to assist us.
To evaluate concerns, we may ask questions or request images. A member of our Customer Care Team will be in touch shortly to work with you towards a resolution.
Kind regards,
Jenny
Grass247
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RJ
Rex Jauncey
Feefo Verified
2 months ago
What Rex Jauncey said about Grass247:
Excellent
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KH
KARL O HEMMINGS
Feefo Verified
2 months ago
What KARL O HEMMINGS said about Grass247:
.
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Trusted Customer
Feefo Verified
2 months ago
Good no problems
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FG
Frazer Grant
Feefo Verified
GBR
3 months ago
What Frazer Grant said about Grass247:
Excellent customer service, helped my get the right width rolls, emailed me instantly.
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Trusted Customer
Feefo Verified
3 months ago
Good quality and service
Excellent
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Trusted Customer
Feefo Verified
3 months ago
Purchase of artificial grass
Proffesional and prompt
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Trusted Customer
Feefo Verified
3 months ago
Wouldn’t recommend
I ordered the products of grass that I wanted and received them in the post no problem. I chose the grass that I wanted and was able to pay for it on the website the customer service was great at...
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Customer Services
Grass247
3 months ago
Good afternoon,
We appreciate you taking the time to leave feedback following your recent order experience, and we are sorry to hear about the issues raised in relation to the delivery.
We are committed to investigating all reports of missing items and are keen to work with you to find the most appropriate resolution.
We can see that we are already in direct contact with you and will continue to communicate openly to ensure we work towards a fair and satisfactory outcome. A member of our Customer Care Team will be in touch shortly.
Kind regards,
Jenny
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
