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Grape Tree Reviews | Customer Service Reviews for https://www.feefo.com/reviews/grape-tree | Feefo

19,285 out of 19,283 reviews

Trusted Customer

9 years ago

Date of purchase: 02/28/2016

Not sure I would order on line again.

My first online order from grapetree. Why I probably wouldn't order again. It took over a week to arrive. It came in two different packages. The delivery company wouldn't leave in the porch or with a...

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Neil

Grape Tree

9 years ago

Good morning Lindsy,

we certainly accept that there were issues from time to time with our previous courier. This is why from 29/03/2016 we moved to offer fully tracked services from Parcel Force to shorten delivery times and give customers the ability to track their order right to the door via email and SMS and rearrange delivery dates etc to suit when they are available to receive their goods.

We hope that you will consider giving us another try!

Regards

Grape Tree

Louise

Horsham West Sussex

9 years ago

Date of purchase: 01/27/2016

What Louise said about Grape Tree:

My go to shop for dried fruits seeds and nuts.

Buy from two local Grape Tree shops and Internet and have recommended friends to shop there too. Quick online delivery and lovely products.

Meghan

London

9 years ago

Date of purchase: 02/20/2016

What Meghan said about Grape Tree:

Great products for an affordable price.

Margaret

Caversham

9 years ago

Date of purchase: 03/18/2016

What Margaret said about Grape Tree:

Thoroughly satisfactory service.

I was very pleased to be able to buy a product which was not available anywhere else. The items were well packed and arrived very quickly after ordering. I shall definitely continue to buy dried...

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Gill

Staffordshire

9 years ago

Date of purchase: 02/06/2016

What Gill said about Grape Tree:

Easy order site for healthy food.

Excellent. Easy to find products I needed and to order. I have ordered before and shall do so again. I would recommend. My only problem was logging out. I did not find this easy even though I used...

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Amanda

West Sussex

9 years ago

Date of purchase: 01/26/2016

What Amanda said about Grape Tree:

Website customer service needs improving!

Slow delivery, poor communication. Then when items did arrive they were incorrect and I ended up being refunded rather than receiving the correct items which I had asked for. Ended up going to a...

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Neil

Grape Tree

9 years ago

Good morning Amanda,

Thank you very much for your feedback, we appreciate you taking the time.

We acknowledge that there issues at times with our previous courier which is why we moved to offer fully tracked services from Parcel Force as of the end of March with the intention of improving customer experience with quicker delivery and the ability to track the status of orders all the way to your door by email and text message.

With regard to the product error we can only apologise and hope that the swift refund brought things to a close quickly and we sincerely hope that you will consider ordering online with us once again.

Regards

Grape Tree

Anne

Kinross

9 years ago

Date of purchase: 03/29/2016

What Anne said about Grape Tree:

5 star service

Delivered promptly and beautifully packaged.

Naomi

9 years ago

Date of purchase: 03/04/2016

What Naomi said about Grape Tree:

No complaints. Speedy delivery, excellent company.

Janice

Bath

9 years ago

Date of purchase: 03/10/2016

What Janice said about Grape Tree:

Excellent customer service through 'live chat' I couldn't find a product listing on line and was given a link to add it to my basket. I also asked questions about products and these were answered...

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Patrice

Weston-super-Mare

9 years ago

Date of purchase: 12/13/2015

What Patrice said about Grape Tree:

Good but I prefer to view the goods before purchase.

This was a good opportunity to review the stock, which is extensive and good quality. since ordering, I discovered a new Grape Tree store has been trading about five miles away from home. As I prefer...

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About Grape Tree

Grape Tree now has over 130 retail stores selling a variety of health food, nuts, seeds, dried and crystallised fruit, snacks, confectionery, cooking and baking ingredients.

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01384 278639

Unit 2, Dandy Bank Road, The Pensnett Estate, Kingswinford, West Midlands, DY6 7TD, United Kingdom