grandedigital.co.uk is no longer an active Feefo customer
Displaying all 2,046 reviews
Trusted Customer
Feefo Verified
3 years ago
Avoid - awful service
Don't turn up. Keep leaving automated calls to say they can't make it, but that we are a priority for the next day. This went on for a whole week before they turned up.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
We are sorry to learn of your experience on this occasion. From time to time appointments do get rescheduled due to unforeseen circumstances, however, a week we appreciate is not acceptable so we are sorry for the inconvenience caused. Obviously there was no call out charge, so the engineer left a no obligation quotation.
We hope you manage to get the issue resolved in the meantime, enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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Terry
Feefo Verified
3 years ago
What Terry said about grandedigital.co.uk:
Would use you again
Timely arrival polite engineer explained what was required
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Terry --
Many thanks for the excellent feedback after we visited your home. We are really grateful for you taking the time to leave a review on Feefo.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
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Trusted Customer
Feefo Verified
3 years ago
Excellent service, prompt and efficient.
A very quick and positive response to my telephone enquiry, an engineer was with in an hour and problem resolved in another hour. Great support from the office and the engineer Chris.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Really good that we reached in a timely manner and the engineer who served your property offered great support. Thank you so much for the 5 star score on Feefo, its really appreciated by the team.
Enjoy the rest of your day. and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
ChrisJ
0
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Barrie
Feefo Verified
Southend-on-Sea,
3 years ago
What Barrie said about grandedigital.co.uk:
Would recomend
Quick turn out and a nice knowledgeable guy who cleared up afterwards
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Barrie --
The engineer will soon receive a copy of this review - really nice feedback, so thank you on his behalf. It's really appreciated by the team that you took the time to write a review and share your experience.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
DavidW
0
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Trusted Customer
Feefo Verified
3 years ago
Great service
Great service - speedy, highly professional and friendly. Will definitely use Grande Digital again - very happy to recommend.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Thats just what we like to hear, so thank you for the excellent feedback after our recent visit. Your comments will be shared with the team so thank you on their behalf for taking the time to write a review.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
LeighW
0
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Trusted Customer
Feefo Verified
3 years ago
Brilliant service very friendly and helpful would highly recommend
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
We are so pleased we were able to meet your expectations, your kind words will be shared with the team.
It's really appreciated that you took the time to write a review.
Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
CarlL
0
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AN
Andy
Feefo Verified
3 years ago
What Andy said about grandedigital.co.uk:
Rip off. Do not use this company at all.
Extremely expensive for a simple service. After speaking to contacts the replacement dish costs around 40 pounds. It took 20 mins to install which means. Labour is around 840 pounds an hour. Only...
Read more
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Andy --
We are always happy to provide a no obligation quotation after carrying outa full survey with no call out charge, leaving customers the option to shop around shop they wish. Also we do not just sell parts as prices are quoted for parts and labour (this job costing £315 + VAT). Our experienced, skilled and professional engineers mean they can complete work very efficiently.
We complete many jobs over a typical week with many happy customers and have recently been awarded by Feefo their Gold Service Award which we are very proud of, so obviously disappointed to read your review but we respect your comments and will share them with our management team.
Finally, thank you for the kind words for the engineer who completed the work.
Kind Regards,
The Grande Digital Team
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GL
GLENN
Feefo Verified
Skegness
3 years ago
What GLENN said about grandedigital.co.uk:
Fast and efficient service and great comms.
All we hoped for and would recommend and use again
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon Glen --
It's really appreciated that you took the time to write a review. We are so pleased we were able to meet your expectations. Enjoy the rest of your day.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
SteveT
0
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Trusted Customer
Feefo Verified
3 years ago
Mark was very informative and explained my options clearly
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Thank you from the team for writing a review after your positive experience.
Enjoy the rest of your day and thanks again.
Kind Regards,
The Grande Digital Team
Grande Digital
grandedigital.co.uk
3 years ago
MarkW
0
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Trusted Customer
Feefo Verified
3 years ago
Excellent, professional service
Nothing was too much trouble, despite an old and convoluted setup in our house. All checked and double checked before the ‘engineer’ left. Very professional service.
Grande Digital
grandedigital.co.uk
3 years ago
Good afternoon --
Really good that we reached in a timely manner and the engineer who served your property was helpful. Thank you so much for the 5 star score on Feefo, its really appreciated by the team.
Have a good day and thanks again.
Kind Regards,
The Grande Digital Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.