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grandedigital.co.uk Reviews

Displaying all 2,046 reviews

Trusted Customer

Feefo Verified

3 years ago

Engineer Thomas was helpful, knowledgable and reassuring. He fitted a new aerial dish that identified the problem leaving the TV signal in working order. Thanks for coming so promptly, on the same...

Grande Digital

grandedigital.co.uk

3 years ago

ThomasE

Trusted Customer

Feefo Verified

3 years ago

Excellent and efficient service by the engineer. Would recommend to anyone looking for help with aerial problems

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon -- We are so pleased we were able to meet your expectations. It's really appreciated that you took the time to write a review. Have a great day and thanks again. Kind Regards, The Grande Digital Team

Grande Digital

grandedigital.co.uk

3 years ago

CarlL

Trusted Customer

Feefo Verified

3 years ago

Excellent service. Reasonable price. Same day at no extra cost. No pressure to get work completed once quoted. Would use again and recommend. Only thing is that the website says Grand Digital and the...

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon -- Thank you for the feedback after the engineers recent visit. It’s really appreciated by the team you taking the time to write a review and share your positive experience. Just to clarify, Grande Digital is just a trading name. Kind Regards, The Grande Digital Team

Grande Digital

grandedigital.co.uk

3 years ago

JackJ

Mark

Feefo Verified

3 years ago

What Mark said about grandedigital.co.uk:

engineer didn't turn up

Grande Digital

grandedigital.co.uk

3 years ago

Good morning Mark -- We have consulted with the engineer who was assigned for this booking and he did try to call 4 times but constantly went to answer phone. The office also tried to call but again with no success. From the postcode provided we tried to locate the property but again with no success, so we did try sir, but unfortunately this was how it unfolded. Kind Regards, The Grande Digital Team

Trusted Customer

Feefo Verified

3 years ago

The engineer was late and had no interest in the job

Grande Digital

grandedigital.co.uk

3 years ago

Good morning -- We are sorry to hear this but having checked our system the reason we were unable to assist was due to health & safety which we have a zero tolerance policy and would never put any customer or engineer at risk. Thank you for considering our services but sorry once again we were unable to help on this occasion. Kind Regards, The Grande Digital Team

Nick

Feefo Verified

Billericay

3 years ago

What Nick said about grandedigital.co.uk:

Prompt friendly service, problem identified and resolved

Prompt response time from when I called them due to having lost my satellite signal. The engineer checked the parts that made up the service and was quickly able to identify the problem. Very...

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon Nick -- Thank you for the feedback after the engineers recent visit. It’s really appreciated by the team you taking the time to write a review and share your positive experience. Your kind words and positive feedback will be shared with the engineer shortly. Enjoy the rest of your day. Kind Regards, The Grande Digital Team

Grande Digital

grandedigital.co.uk

3 years ago

JackG

Carl holt

Feefo Verified

Nottingham

3 years ago

What Carl holt said about grandedigital.co.uk:

Very professional

Hi my name is Mr Holt I've just had the nicest engineer around to my house very prompt and professional very respectful of the property put on this occasion we couldn't do business but thank you...

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon Mr Holt -- Thank you from the team for writing a review after your positive experience. Enjoy the rest of your day. Kind Regards, The Grande Digital Team

Grande Digital

grandedigital.co.uk

3 years ago

DaveP

David

Feefo Verified

Redditch

3 years ago

What David said about grandedigital.co.uk:

Quick & Efficient Service

Booked on line as my TV reception was failing, Dean arrived within the visit time booked and using his kit diagnosed that the Mast Head Amplifier had failed, quote was a little more than expected...

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon David -- The engineer will soon receive a copy of this review - really nice feedback, so thank you on his behalf. It's really appreciated by the team that you took the time to write a review and share your experience. Have a great day and thanks again. Kind Regards, The Grande Digital Team

Grande Digital

grandedigital.co.uk

3 years ago

DeanP

Trusted Customer

Feefo Verified

3 years ago

HEAVY DOORSTEP TACTICS AND PHONE PRESSURE

By not harassing the customer, and putting pressure on them to purchase services on the spot, with no time to consider if its a good deal or not. I felt intimidated by the tactics used to sell your...

Grande Digital

grandedigital.co.uk

3 years ago

Good morning -- We are sorry to hear this and this is not a typical review or how we would typically treat customers. However, your comments will be shared with our management team as we acknowledge all feedback for future improvements. Kind Regards, The Grande Digital Team

Kim

Feefo Verified

3 years ago

What Kim said about grandedigital.co.uk:

Won’t call them again.

Seemed irritated that there were issues that meant they couldn’t do the job immediately. I wanted to ask a question but they’d already shut my front door and left.

Grande Digital

grandedigital.co.uk

3 years ago

Good afternoon Kim -- We are sorry to hear this and the engineer who made the visit will be consulted. Our management team will also be made aware of your review. Sorry we were unable to assist on this occasion but thank you for giving us the opportunity. Kind Regards, The Grande Digital Team

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