Despite providing the correct addresses to Graham's the provided the incorrect address to DHL The purchase has sat in France for over a week some 214 kilometres from our address
Grahams of Inverness
Grahams of Inverness
11 years ago
I'm really sorry that your order was delayed by DHL in France.
Joy in our Clothing department tried very hard to resolve this issue by telephone and I'm glad the parcel was eventually delivered. We are reasonably sure that we addressed the parcel correctly but if there were any errors, it's disappointing that DHL didn't contact us earlier to highlight the problem. We have used DHL many times before and since and usually find their service to be excellent and their long haul deliveries to countries such as Australia are particularly prompt. On this occasion, we feel let down by them and I'm sorry that we have let you down as a result.
Kind regards,
Roy Johnstone,
Office Manager.
There was some confusion regarding what they had in stock (items were listed that I tried to purchase that they didn't actually have), and the item that I received looked different than what was...
Grahams has been retailing sporting goods and accessories since 1857. One of Scotland's oldest businesses the store has traded continuously ever since. As part of the sporting community of the Highlands, we have played a fundamental part in the first and best experiences of country sport for generations of participants. kate and David Traill are the current custodians of Grahams' heritage and future ambitions.
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Grahams has been retailing sporting goods and accessories since 1857. One of Scotland's oldest businesses the store has traded continuously ever since. As part of the sporting community of the Highlands, we have played a fundamental part in the first and best experiences of country sport for generations of participants. kate and David Traill are the current custodians of Grahams' heritage and future ambitions.