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Godfreys - AU Reviews

http://www.godfreys.com.au
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ratings over the past year

Godfreys - AU is no longer an active Feefo customer
Displaying all 6,211 reviews
Trusted Customer
8 years ago
Date of purchase: 03/09/2017
Ordered on line, there were no issues at all. order arrived at PO in good time.
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Trusted Customer
8 years ago
Date of purchase: 03/08/2017
Great service. Would recommend.
I was able to search and select the product I wanted. The system prompted me to order cleaner bags. Delivery was prompt.
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Trusted Customer
8 years ago
Date of purchase: 03/08/2017
Convenient and fast
Fast shipping. Easy online purchase
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Trusted Customer
8 years ago
Date of purchase: 03/05/2017
41 days no delivery no call
41 days after making our order we still do not have our products. No explanation no phone call. They said they were available when we ordered. Still no word about when we can expect our delivery....

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Customer Service
Godfreys - AU
8 years ago
Hi,

Thank you for taking the time to contact us.

We have followed this up for you and we have organised a replacement machine for you as per our case number 262162.

Thank you again for your feedback and we apologize for any inconveneince caused.

Regards
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Trusted Customer
8 years ago
Date of purchase: 03/07/2017
Prompt delivery of a much needed appliance
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Trusted Customer
8 years ago
Date of purchase: 03/07/2017
had product in stock. shipped quickly.
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Godfreys Customer
Brisbane
8 years ago
Date of purchase: 03/07/2017
What Godfreys Customer said about Godfreys - AU:
Godfreys very slow to despatch from warehouse
The machine is excellent, but that was carefully researched so I knew what I was buying. I ordered this item online online expecting delivery within a few days, however the website was rather...

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Customer Service
Godfreys - AU
8 years ago
Hi Brad,

Thank you for your feedback.

We would like to apologise for the delay with the delivery of your order.

We have checked our system and have confirmed the order was on hold in our system, and was released to be dispatched. 

The delivery time frames on our system are an estimated delivery time due to deliveries made to rural areas.

Thank you again for your feedback and we apologize for any inconvenience caused.

rachel - Customer Service
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Godfreys Customer
Victoria Point Store
8 years ago
Date of purchase: 03/06/2017
What Godfreys Customer said about Godfreys - AU:
Overall brilliant experience!
Easy online ordering. Pleasant customer service on pick up. Great saving on my electrolux, and half price deal on second pack of vacuum bags. Store clerk even carried my new vacuum to my car and put...

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Trusted Customer
8 years ago
Date of purchase: 03/05/2017
The product and expeditious delivery.
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Godfreys Customer
Sydney
8 years ago
Date of purchase: 03/05/2017
What Godfreys Customer said about Godfreys - AU:
Order took weeks to arrive
My order took weeks to arrive. It seemed to have gotten lost so I had to call to chase it up.
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Customer Service
Godfreys - AU
8 years ago
Thank you for feeback.
Please feel free to contact us on 1800 815270 or email: customerservice@godfreys.com.au if you woukld like to discuss this issue with us.

Regards Customer Service Consultant
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About Godfreys - AU
From an original investment of $50, the Godfreys Group has grown to almost 200 stores across Australia and New Zealand, making it the largest vacuum cleaner retailer in the world. Godfreys have sold millions of vacuum cleaners and continue to lead the market through continuous innovation and good old-fashioned hard work.
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+61 3 8542 2100
2103 Dandenong Road, Clayton, Victoria, 3168, Australia
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About Godfreys - AU
From an original investment of $50, the Godfreys Group has grown to almost 200 stores across Australia and New Zealand, making it the largest vacuum cleaner retailer in the world. Godfreys have sold millions of vacuum cleaners and continue to lead the market through continuous innovation and good old-fashioned hard work.