How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Glow-worm Reviews

https://www.glow-worm.co.uk/

Rated

Excellent

Glow-worm has been building robust, reliable and highly efficient boilers and controls for over 90 years.

Service

4.3

/5

5

4

3

2

1

17

7

1

0

3

28

ratings over the past year

Displaying all 28 reviews

Trusted Customer

2 months ago

Date of purchase: 05/17/2025

Good boiler

Vaillant UK

Glow-worm

2 months ago

Thank you for your 5* review, we're pleased you're happy with your Glow-worm boiler. Kind regards, Glow-worm

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 05/14/2025

Great boilers I would recommend this make of boiler

Vaillant UK

Glow-worm

2 months ago

Thank you for your 5* review of your new Glow-worm boiler. We’re pleased to hear you’d recommend our brand. Kind regards, Glow-worm

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 05/08/2025

Easy to use website.

Vaillant UK

Glow-worm

2 months ago

Thank you for your 5* review of our website. Should you need to contact us in the future all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/ Kind regards, Vaillant

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 05/09/2025

The last one a had only lasted 7 years

Vaillant UK

Glow-worm

2 months ago

Thank you for your review, we’re happy to hear about your experience and value your feedback.

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 05/10/2025

Reasonable price, straightforward user instructions and like the Hive thermostat.

Vaillant UK

Glow-worm

2 months ago

Thank you for your 5* review, we’re happy to hear about your experience and value your feedback.

0

See full customer review

Trusted Customer

2 months ago

Date of purchase: 05/08/2025

Good

Vaillant UK

Glow-worm

2 months ago

Thank you for your 5* review, we’re happy to hear about your experience and value your feedback.

0

See full customer review

Trusted Customer

3 months ago

Date of purchase: 05/02/2025

Easy to use

Vaillant UK

Glow-worm

2 months ago

Thank you for your 4* review, we’re happy to hear about your experience and value your feedback.

0

See full customer review

CA

Caroline

3 months ago

Date of purchase: 04/30/2025

What Caroline said about Glow-worm:

Left me and my family with out gas for 4 days with no contact what so ever

Vaillant UK

Glow-worm

2 months ago

Thank you for giving us your feedback Caroline. We're sorry to hear about your experience. Your details have been passed to our Customer Care team to investigate and someone will be in touch with you within the next 72 hours (excluding the weekend).

0

See full customer review

Not received a review invite?

About Glow-worm

Glow-worm has been building robust, reliable and highly efficient boilers and controls for over 90 years. Our products are made for homes that are there to be lived in, not just looked at. Whether it’s a hot shower after football training or feeling toasty on the sofa, we provide that warm flow that keeps everyone going. With a focus on customer satisfaction, Glow-worm continuously seeks feedback to improve their customer service. This commitment ensures they consistently deliver high-quality products and exceptional support, making them a trusted choice for homeowners seeking dependable heating solutions.

Read all

0330 100 3142

Glow-worm, Nottingham Road, Belper, Derbyshire, DE56 1JT, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo