How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Grand European Travel Reviews

http://www.getours.com

EXCEPTIONAL

Effortless, Fun Vacations. Authentic Experiences.

Service

4.7

Product

4.7

458

578

ratings over the past year

Displaying all 7,552 reviews

Trusted Customer

11 years ago

All aspects of preparation for the tour and air travel were handled exactly as expected.…

All aspects of preparation for the tour and air travel were handled exactly as expected. As this was the 5-6th time I have experienced this with Grand European Tours I give them the highest grade.

Product reviews

Date of purchase: 06/04/2014

Trusted Customer

11 years ago

Service was excellent.

Product reviews

Date of purchase: 06/28/2014

Trusted Customer

11 years ago

We appreciated all the attention to little details.

Product reviews

Date of purchase: 06/03/2014

Trusted Customer

11 years ago

It was ok and all went well.

Product reviews

Date of purchase: 07/11/2014

Trusted Customer

11 years ago

The tour was excellent. Many opportunities to go on extra excursions or just go on…

The tour was excellent. Many opportunities to go on extra excursions or just go on your on. Our tour guide was absolutely amazing. I had my two sons with me 14 & 12 and our tour guide Margeret made...

Product reviews

Date of purchase: 07/19/2014

Trusted Customer

11 years ago

The services were outstanding, especially the Ian, the your guide.

Product reviews

Date of purchase: 06/21/2014

Trusted Customer

11 years ago

tour director was very knowledgeable, reliable and helpful.

Product reviews

Date of purchase: 07/09/2014

Trusted Customer

11 years ago

Poor guide. Serious lack of usable information. To many add on charges. Daily seating schedule…

Poor guide. Serious lack of usable information. To many add on charges. Daily seating schedule unnecessary to a group of senior citizens and other reasonable adults. Never use you again.

Grand European Travel

11 years ago

We are sorry to hear about your experience with your Travel Director. We understand that a good Director can make all the difference in the overall tour experience. We will investigate this further. Seat rotations is a common practice for most tour companies. It ensures fair and equitable seating for all members of the group and provides an opportunity to get to know all of your fellow travelers. Thank you for taking the time to provide your feedback. Grand European Travel-Guest Relations

Product reviews

Date of purchase: 05/21/2014

Trusted Customer

11 years ago

Great!

Product reviews

Date of purchase: 06/23/2014

Trusted Customer

11 years ago

Excellent, entertaining and informative guide. Very pleased with the trip!

Product reviews

Date of purchase: 06/17/2014

Not received a review invite?

View all media (230)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Grand European Travel Reviews

Mediterranean Country RoadsMore reviews of this product (7)View product websiteThis is a relatively new tour and it was very enjoyable in most cases. A few hiccups transpired at a few hotels which cause me to not grade it higher. Their handling of gluten and lactose...Read more

Scenic Parks ExplorerMore reviews of this product (146)View product websiteThere were two hotels I did not like.

Grand Italia VacationMore reviews of this product (95)View product websiteWe enjoyed seeing the high-lights of Italy. We would have liked more time for cultural sights and less time for shopping.

Unforgettable Italy VacationMore reviews of this product (67)View product websiteI have been to Italy before and what I experienced on the tour was like visiting a new city all over again. Amazing. I'm ready to go back again as long as Margaret is our tour guide!!

Unforgettable Italy VacationMore reviews of this product (67)View product websiteThe sights chosen were great and it was so helpful for the tickets and tours to be taken care of for you. No wasting time standing in ticket lines.

Britain and Ireland Highlights VacationMore reviews of this product (46)View product websitethe trip was well planed and the time allocation was great.

Best of Ireland & Scotland (Premium)More reviews of this product (100)View product websiteLots of scenery. Tour guide seemed to always pass the picture spots for his ideal spot (normally way past any good photos). Educate your guide. It sin' about him.

Legendary Rhine & MoselleMore reviews of this product (13)View product websiteGreat trip with excellent stops!

National Parks WondersMore reviews of this product (113)View product websiteSaw and learned about everything that we anticipated!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?