Logged and purchased ..then an immediate follow up call to check and clarify!..Good to know that a human has done a sanity check
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Trusted Customer
Kilmore victoria
7 years ago
What Trusted Customer said about GetLuxe:
Service and support was excellent
Everything about Getlux was completely professional and would recommend them to anyone
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Trusted Customer
7 years ago
Happy effective and skilled. Made our job easy!
Happy, helpful, professional and efficient!
The experience was easy.
Thank you
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Trusted Customer
7 years ago
Excellent service by helpful efficient staff.
The whole process was handled very efficiently and professionally. The attention to detail was excellent, although I had lots of requests everything was handled with enthusiasm and confidence. I...
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Trusted Customer
7 years ago
Great Service & patient with customers in checking various holiday options
yes they were so good at checking different options for us & never hesitated to check. Only hard thing was to be able to talk to the same person when we call & had to wait on the line for a long time...
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Trusted Customer
8 years ago
Customer service was great with Lena. Although it did confuse some guests with the credit reading of $12.00/day on house drinks, this was in fact credited at $9.00 by Qt. Also please remind customers...
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Trusted Customer
8 years ago
What Trusted Customer said about GetLuxe:
Pleasant stay but need improvements
Alicia Boag who took my booking was very professional and friendly. However when I had wanted to do an online check in for my flight and couldn’t find the confirmation number so I called up the...
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Kelsey B
GetLuxe
8 years ago
Good morning Audrey, thank you for taking the time to send this feedback through. I am glad to read that Alicia took care of you, but we would be interested in learning more of your experiences so that we can ensure that all of our staff are trained up to her standards. If you are happy to do so, our team manager would like the opportunity to speak to you directly about this - please send through your best contact number and a time that would suit you and I can make that all happen. Kind regards, Kelsey
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Trusted Customer
8 years ago
Hi Kelsey, I think Alicia knows the background of the case regarding the call with the other rep. Please touch base with her. Alicia has emailed me separately regarding my feedback. Please amend that part where I mentioned buffet breakfast, sorry it was continental breakfast by the poolside, but we didn't get that. I have explained details to Alicia. Again please check with her. Thank you.
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Trusted Customer
8 years ago
What Trusted Customer said about GetLuxe:
Bad error nearly cost us our holiday
The service started out wonderfully, but upon receiving our tickets and itinerary (which went to spam) we found they had put my name down Mrs Lynne Cotter and Mr Lynne Cotter, I rang up and they said...
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Kelsey B
GetLuxe
8 years ago
Good morning Lynne, thank you for letting me know about this. I've escalated this to the GET LUXE manager as this most certainly is not the type of experience we want our guests to have. They would like the opportunity to call you to discuss this further. If you could please let me know a time that would suit you I will pass that directly on. Kind regards, Kelsey
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Trusted Customer
Australia
8 years ago
What Trusted Customer said about GetLuxe:
What we got wasn’t what was described and we had challenges trying to book a massage that was part of the hotel. As says buffet breakfast by the pool but we had vouchers at a nearby cafe and had to...
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Kelsey B
GetLuxe
8 years ago
Hi Karen, I apologise that this was your GET LUXE experience. I have escalated this to the team's manager and they will be looking into it further today. They'd like the opportunity to speak with you directly about this. If you're comfortable to do so, please let me know a time and number that best suit you and I'll pass that directly on. Kind regards, Kelsey
Travel the world with GetLuxe. Amazing travel experiences at Australia best prices. Buy online, call or visit your local Flight Centre or Escape Travel store today.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Travel the world with GetLuxe. Amazing travel experiences at Australia best prices. Buy online, call or visit your local Flight Centre or Escape Travel store today.
