Good afternoon,
Thank you for your feedback regarding item GUGC38.
We can see that you have already spoken to a member of our team regarding this particular item. We're sorry to hear that this item arrived damaged and we do apologize for any inconvenience this may have caused you. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit under our six month warranty. If the item is found to be faulty, we would be more than happy to refund any return postage costs.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com.
Thanks,
Clare W - Help Team
www.gemporia.com
Gemstone was damaged and had a large crack inthe base
Gem Collector UK
Gem Collector UK
7 years ago
Good Evening,
Thank you for your feedback.
It was good to speak with yourself and get a better understanding of your concerns with your recent purchases. It is most regrettable we have been unable to meet your expectations. Hopefully future purchases will be more up to your expectation. Please accept our sincerest apologies for any disappointment caused.
Please get in touch with our Help Team if you require any further assistance.
Date of purchase: 06/04/2018
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Trusted Customer
8 years ago
good customer service
Product reviews
Date of purchase: 06/11/2018
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Trusted Customer
8 years ago
Excellent caring company. Love Gem Collector, learning a lot about gem stones.
Product reviews
Date of purchase: 06/11/2018
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Trusted Customer
8 years ago
good customer service
Product reviews
Date of purchase: 06/06/2018
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Trusted Customer
8 years ago
Excellent customer service as usual .
Product reviews
Date of purchase: 06/05/2018
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Trusted Customer
8 years ago
Knowledgeable and entertaining presenters, on the whole, and excellent service from behind the scenes.
Product reviews
Date of purchase: 06/04/2018
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Trusted Customer
8 years ago
Good service
Product reviews
Gem Collector UK
Gem Collector UK
7 years ago
Good Evening,
Thank you for your feedback.
We apologies the item is not up to expectation. We will look into the matter further ourselves, as to why the item was sent out with a visible defect. I'm glad to hear your going to be taking advantage of our 30 day money back guarantee.
Please get in touch with our Help Team if you require any further assistance.
Date of purchase: 06/04/2018
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Trusted Customer
8 years ago
Great customer service team. Entertaining and informative presenters.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
