Very good cover for rented property (not all insurers offer this insurance). Excellent price. Staff fiendly and helpful when I finally got through. The problem is that I have to phone you......and...
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Aaron
Fresh Insurance Services
4 years ago
Hi David,
It's great to hear that you were pleased with the service. Thank you for taking the time to share your feedback and for your patience whilst we got to your call.
I will be sure to pass on these comments in the spirit of further service improvements as online functionality is something we are keen to explore- hopefully this will be something you can benefit from soon.
Kindest regards,
The Fresh Insurance Team
Product reviews
Aaron
Fresh Insurance Services
4 years ago
Hi David,
It's great to hear that you were pleased with the service. Thank you for taking the time to share your feedback and for your patience whilst we got to your call.
I will be sure to pass on these comments in the spirit of further service improvements as online functionality is something we are keen to explore- hopefully this will be something you can benefit from soon.
Kindest regards,
The Fresh Insurance Team
Date of purchase: 03/28/2022
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Trusted Customer
4 years ago
Reminders to renew in good time with clear instructions.
Aaron
Fresh Insurance Services
4 years ago
Hi,
Thank you for taking the time to share feedback about your recent renewal experience. We have recently made some changes to our renewal communications and I am pleased to hear they have helped. Insurance can be complex sometimes and its important to us that we make things as easy and informative as we can.
Kindest regards,
The Fresh Insurance Team
Hi,
It's great to hear that you were pleased with the service. Thank you for taking the time to share your feedback and for your patience whilst we got to your call. I will be sure to pass on these comments in the spirit of further service improvements.
Kindest regards,
The Fresh Insurance Team
Product reviews
Date of purchase: 05/01/2022
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MC
Ms Cole
Brecon
4 years ago
What Ms Cole said about Fresh Insurance Services:
Excellent service and easy to get through to speak to a person
Ben
Fresh Insurance Services
4 years ago
Hi Jenna
Thank you for taking the time to review your recent experience. It’s great to hear that you found the service provided by our Customer Service Specialist an excellent one.
Thank you for taking the time to share your great feedback.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Ben
Fresh Insurance Services
4 years ago
Hi Jenna,
Thank you for taking the time to provide product feedback too.
Your feedback is greatly appreciated.
Kindest Regards,
The Fresh Home Insurance Team
Date of purchase: 04/23/2022
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MC
Mr Ronald Church
Broxbourne
4 years ago
What Mr Ronald Church said about Fresh Insurance Services:
Very helpful and thorough, asked all relevant questions and made sue you understood procedure.
Ben
Fresh Insurance Services
4 years ago
Hi Ronald
Thank you for taking the time to review your recent experience. It’s great to hear that you found the service provided by our Customer Service Specialist helpful and thorough.
Your feedback is greatly appreciated.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Ben
Fresh Insurance Services
4 years ago
Hi Ronald
Thank you for taking the time to provide product feedback too.
Kindest regards,
The Fresh Home Insurance Team
Date of purchase: 04/23/2022
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MC
Mr Michael Curzon
4 years ago
What Mr Michael Curzon said about Fresh Insurance Services:
...........
Isabelle
Fresh Insurance Services
4 years ago
Hi Michael,
Thank you for taking the time to provide feedback.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Isabelle
Fresh Insurance Services
4 years ago
Hi Michael,
Thank you for taking the time to provide product feedback too.
Kindest regards,
The Fresh Home Insurance Team
Date of purchase: 04/14/2022
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Trusted Customer
4 years ago
Poor service
Isabelle
Fresh Insurance Services
4 years ago
Hi,
I am sorry to hear that you found our service to be poor. We are always working on improving our customer service and your feedback is greatly appreciated.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Isabelle
Fresh Insurance Services
4 years ago
Hi,
I am sorry to hear that we couldn't be competitive for you this year.
Kindest regards,
The Fresh Home Insurance Team
Date of purchase: 03/15/2022
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MB
Mr Geoff Barrell
Wotton Under Edge
4 years ago
What Mr Geoff Barrell said about Fresh Insurance Services:
Fast response to calls and helpful English speaking staff who actually have normal human logic rather than being incredibly frustrating and can actually help rather than mutter useless platitudes!!....
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Isabelle
Fresh Insurance Services
4 years ago
Hi Geoff,
Thank you for taking the time to review your recent experience. It’s great to hear that you found our customer service to be great and that we responded quickly to your call.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Isabelle
Fresh Insurance Services
4 years ago
Hi Geoff,
Thank you for taking the time to provide product feedback too.
Kindest regards,
The Fresh Home Insurance Team
Date of purchase: 04/13/2022
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MD
Mr Michael Dobson
4 years ago
What Mr Michael Dobson said about Fresh Insurance Services:
Give more than a couple of days notice before renewing
Isabelle
Fresh Insurance Services
4 years ago
Hi Michael,
I am sorry to hear that you had not received your renewal invitation. We always aim to give ample time for you to make a decision on your renewal. This feedback is greatly appreciated and will be shared with the relevant business areas to support any required improvements.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Isabelle
Fresh Insurance Services
4 years ago
Hi Michael,
Thank you for providing product feedback too.
Date of purchase: 03/14/2022
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Trusted Customer
4 years ago
The renewal process was easy and the operator was very helpful, as well as listened to what I needed
Isabelle
Fresh Insurance Services
4 years ago
Hi,
Thank you for taking the time to review your recent experience. It’s great to hear that you found our staff helpful and that we listened to your insurance needs.
Kindest regards,
The Fresh Home Insurance Team
Product reviews
Isabelle
Fresh Insurance Services
4 years ago
Hi,
Thank you for taking the time to provide product feedback too.
Kindest regards,
The Fresh Home Insurance Team
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