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Fox & Sons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/fox-sons | Feefo

Displaying all 3,652 reviews

Mrs Percival

8 years ago

Date of purchase: 05/18/2017

What Mrs Percival said about Fox & Sons:

I have only praise for the service I received from one and all.

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Trusted Customer

8 years ago

Date of purchase: 05/17/2017

Stress free and helpful

was so easy and stress free from start to finish. ALL the team were extremely helpful and friendly

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Mrs Tidey

8 years ago

Date of purchase: 06/02/2017

What Mrs Tidey said about Fox & Sons:

I would certainly not recommend Fox & Sons to anyone!

They need to improve on their customer service skills. It appears they have very little rapport with their clients as feedback was always an issue with us. It would also help if they employed more...

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Paul

Fox & Sons

8 years ago

Hello Mrs Tidey, thank you for taking the time to leave a review of the Burgess Hill branch on Feefo. It is so disappointing to see that you felt as though the service of the team warranted a 2* review. We strive to offer the best customer service available and clearly, this is something that was lacking throughout the sales process. We will pass on your comments to the branch for them to review. If you would like to expand on the issues mentioned above then please don't hesitate to forward an email to socialmedia@sequencehome.co.uk and we will be more than happy to look into things for you. Best Regards.

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Mrs Parsons

Gosport

8 years ago

Date of purchase: 05/25/2017

What Mrs Parsons said about Fox & Sons:

Very friendly team of people. I would recommend them and use them again. If I called and couldn't speak to the person I wanted to speak to, they would return my call very swiftly. The latter part...

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Trusted Customer

8 years ago

Date of purchase: 05/24/2017

I am totally dissatisfied their service and waiting to refund.

Fox&Son's Hastings branch has not completed exchange my property they owed me £400 they have not exchange flat keys to get £400 from buyer and did not paid me and I'm not satisfied their service at...

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Paul

Fox & Sons

8 years ago

Hi there, thank you for taking the time to leave a review of the team in Hastings on Feefo. It is really disappointing to see that you feel the service offered merited a 1* review. I have spoken to both the Branch Manager and the Complaints Dept regarding the £400.00, this figure pertained to a private agreement between yourself and the purchaser for service charges still owed and a futon mattress. Our Complaints Dept. refuted your complaint and offered £75.00 to you. As our complaints procedure has been exhausted you have been advised to write to the Property Ombudsman if you are still unhappy about the outcome. TPOS can be reached on:

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

T: 01722 333306

E: admin@tpos.co.uk

W: www.tpos.co.uk

Again, we are very sorry that you feel dissatisfied and I hope that this information has helped. Best Regards.

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Mr & Mrs Haycock

8 years ago

Date of purchase: 04/28/2017

What Mr & Mrs Haycock said about Fox & Sons:

The reason I went with fox and sons was a very good impression I got meeting Joshua on the day of valuation. Thought he had lots of enthusiasm and seem very keen so I believed they'd be able to find...

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Trusted Customer

8 years ago

Date of purchase: 06/06/2017

Excellent friendly service!

Outstanding service and kept us informed of developments at every stage (unlike previous estate agents we have used). The prospect of moving again daunted us, but the process was made stress free.

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Mrs Schofield

Amesbury

8 years ago

Date of purchase: 05/23/2017

What Mrs Schofield said about Fox & Sons:

Poor service from patronising company

Promised the world then had to be chased every step the way to a sale - examples as follows 1. Promised to arrange viewing day ASAP but had to be chased to set a date 2. After 6 weeks had failed to...

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Mrs Russell

8 years ago

Date of purchase: 06/01/2017

What Mrs Russell said about Fox & Sons:

I would not recommend to anyone

Customer service was nil and they need to fulfill there promises

Paul

Fox & Sons

8 years ago

Hello Mrs Russell, thank you for taking the time to leave a review of the Fox & Sons team in Gosport on Feefo. It is really disappointing to hear that you felt as though the customer service offered was nil and that promises were not fulfilled throughout. We take all feedback very seriously and will pass over your comments to the branch for the team to review. If you would like to expand on any of the issues further then please don't hesitate to email socialmedia@sequencehome.co.uk and we will be more than happy to look into this for you. Best Regards.

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Trusted Customer

8 years ago

Date of purchase: 04/22/2017

First class service

Excellent service and sale achieved in a short time at the asking price.

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About Fox & Sons

Fox & Sons were established in 1868 and are one of the most successful estate agents in the South, with branches stretching from Cornwall to East Sussex right across the South Coast. With over 60 branches and a specialist auctions division too Fox & Sons are well placed to help with your move. Fox & Sons are also part of the Sequence Group, a national estate agency network of over 320 offices.

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0151 236 9319

Cumbria House, Leighton Buzzard, Bedfordshire, LU7 1GN, United Kingdom