forward2me Reviews

Hi there, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied. Unfortunately, in this case, you would need to contact the retailer, Boots, regarding this issue. I have checked back to your original package on our system that we had received for you from Boots on 22/04 and our processing team had only identified x 2 vitamin products present in this package when we originally booked this to your account and this quantity would have been clearly stated from your UK inbox in your account. If the quantity of items showing from your account was not consistent with the quantity you purchased from the retailer this should have been notified to us prior to shipping, we would have carried out an additional contents inspection of the package to determine if the quantity stated from your account for the package is the correct quantity located inside the package and then you would have been able to evaluate whether the retailer would need to be contacted to arrange delivery of the remaining items or to be refunded for the missing item. We would advise that you contact the retailer, regarding your original order, to determine the confirmed quantity that should have been sent to us with the courier. Unfortunately we have no control with how the retailer prepare and dispatch goods for delivery to our warehouse. We apologize for any inconveninece or frustration this issue may be causing you. We hope you will reconsider your current rating of our service. I hope the information I have provided to you is useful and please do not hesitate to contact our customer experience team if you should have anymore questions or concerns about anything else. Kind Regards Hayley

Hi there, Many thanks for your feedback. We are sorry to hear that you felt dissatisfied with our services in relation to your recent shipping experience from our UK warehouse. I have sent you a direct email to discuss this matter with you in more detail and we can hopefully look to fully resolve any concerns or issues you may have. Please keep an eye out for my email. Kind Regards Hayley