Dear Ms Malachia,Thank you for your comments, although we're sorry to know you are disappointed with our services however we would like to clarify that we received your query from a non- registered email address and in order to comply with the data protection ACT we are not authorized to share booking details to a non-registered email address. Also our opening hours is 9AM to 9 PM 7 days a week so we request you to kindly contact us within the given timeframe so that we can assist you.We would like to render our sincere apologizes once again for all the inconvenience caused and acknowledge your dissatisfaction at present, would be obliged if you can treat this case in isolation and give us another chance to serve you betterRegards Fly Sharp