How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

FlyDirect Reviews

Displaying all 3,280 reviews

Trusted Customer

Feefo Verified

4 months ago

Excellent flight, excellent service

Excellent service, is it was a BA plane and presumably BA staff

Product reviews

Date of purchase: 05/23/2026

Trusted Customer

Feefo Verified

4 months ago

Great that you can call flydirect and speak to someone staff very helpful

Gina

FlyDirect

4 months ago

Thank you for your feedback. We pride ourselves on offering a great, easy-to-use website, while also having a friendly team on hand to help customers who prefer to book over the phone. We hope to see you travelling with FlyDirect again in the future.

Product reviews

Date of purchase: 05/23/2026

Trusted Customer

Feefo Verified

4 months ago

Great service

Calm professional service.

Product reviews

Date of purchase: 05/23/2026

Mr D Gurney

Feefo Verified

IMN

4 months ago

What Mr D Gurney said about FlyDirect:

So convenient to get on holiday quickly and stress free with children

Gina

FlyDirect

4 months ago

What a lovely review, we couldn't agree more that when travelling with children the ease of a direct flight does get the holiday feeling from the get go! - We look forward to welcoming you on a future trip with FlyDirect

Product reviews

Date of purchase: 05/23/2026

Mr J Mitchell

Feefo Verified

PRT

4 months ago

What Mr J Mitchell said about FlyDirect:

I will definitely fly direct again

Easy to book and kept up to date on travel. I would have like to have had the option of checking in beforehand so as to give the option of going straight to security without hold baggage. Only a...

Gina

FlyDirect

4 months ago

Thank you for your fantastic feedback, we are glad to hear you enjoyed your FlyDirect holiday and we hope to see you on a future trip soon

Product reviews

Date of purchase: 05/23/2026

Trusted Customer

Feefo Verified

4 months ago

Excellent

Gina

FlyDirect

4 months ago

Thank you for your 5-star review. I'm sorry to hear that the complimentary snack provided by our partners at BA CityFlyer was not suitable for your dietary requirements. We hope this did not detract from your experience and that you still enjoyed your trip

Product reviews