Apart from the upset of having to upgrade the service we experienced was wonderful. Flying direct from the IOM was a joy for us.
Tim Shute
FlyDirect
2 years ago
Thank you so much for the 5 star review! Really happy to hear you agree with us that flying direct is such a joy! We are sorry to hear about the confusion about the room your booked with us, we hope you book with us again and if you speak to a member of our wonderful team and explain your past experience, we will make sure you are booking the experience you are after and that there are no unexpected costs.
We booked a fly direct for the ease of travel but unfortunately we were delayed by 2 hours due to a miscalculation which resulted in our plane being too heavy and above the safety regulations for...
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Date of purchase: 06/08/2024
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Trusted Customer
Feefo Verified
2 years ago
On time staff were pleasant and helpful. We were fortunate to have a limousine to collect us which got us off to a good start.
We found that for people our age the pick up arrangements were...
The overall administration was excellent and as a chartered carrier BA was good when they arrived.
If the flight to Faro had not been so late the previous week we would have used that service as...
Thank you for your detailed and in-depth review of your stay! We will feedback your comments and we are really happy to hear you'd visit again if you ever return to Mallorca. Thanks once again for booking with us and we hope to bump that 4 star review to a 5 star one in the near future!
All very good, particularly being direct from Isle of Man.
Kate Sloan
FlyDirect
2 years ago
Thank you for your four-star feedback. We're glad that you enjoyed our service and look forward to helping you book holidays with us in the future should you wish to do so.
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Date of purchase: 06/08/2024
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MJ
Mrs D Freitas de jes
Feefo Verified
2 years ago
What Mrs D Freitas de jes said about FlyDirect:
There was an issue with the take off, where we were delayed by 2 and half hours as the flight was overweight.
They told us they would have to take 30 bags off and send next day, which seems...
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Kate Sloan
FlyDirect
2 years ago
Thank you for your feedback. We are sorry that your flight was delayed, this was due to human error and excess fuel on board. This was out of our control. We hope you enjoyed your holiday and look forward to welcoming you for any bookings in the future.
Product reviews
Date of purchase: 06/08/2024
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Trusted Customer
Feefo Verified
2 years ago
The service was fine but I was disappointed that it did not include getting us to and from the airport
Kate Sloan
FlyDirect
2 years ago
Thank you for your feedback. Unfortunately, transfers are not included with package holidays however, please note that transfers can be added at an additional cost either through one of our agents at the time of the booking or through a prompt online. We hope that you enjoyed your trip and look forward to welcoming you back in the future.
Only downside Flydirect didn’t inform the Hotel we wanted twin beds !! But the hotel were very helpful .
Kate Sloan
FlyDirect
2 years ago
Thank you for your feedback. We're sorry that you did not get what you requested but please be assured that we did send the direction however, we don't receive a guarantee that a hotel has received our requests. We're glad that the hotel was able to accommodate you and that you enjoyed your stay.
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Date of purchase: 06/08/2024
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Trusted Customer
Feefo Verified
2 years ago
Excellent
Product reviews
Kate Sloan
FlyDirect
2 years ago
Thank you for your feedback. We're glad that you enjoyed your holiday and we hope to welcome you back soon in the future.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.