Too many different people involved in the ordering process, caused confusion. Too many auto advice e mails telling me when the products would be delivered.
Fluid Branding Ltd
Fluid Branding
11 years ago
Thank you for very much taking the time to submit your feedback. I'm very sorry that you feel that too many people were involved. I think this may have been due to your regular account manager Sam Watchman being on annual leave. He would be your sole point of contact going forward. I hope we get a chance to rectify your issues in future and I'm glad to see that your happy with your product.
The service was excellent, they were prompt with the quote and responsive to email communication. They also frequently updated us on the status of the order which arrive on time.
Fluid Branding Ltd
Fluid Branding
11 years ago
A really lovely review. Thank you. We hope the events a great success for you and we look forward to helping you in future !
Reasonably good, but inflexible around the christmas rush period, which I would have thought was a time when they should be flexible to meet customer needs for prime time products.... ie....
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Fluid Branding Ltd
Fluid Branding
11 years ago
Oh dear it appears something has gone wrong here ? Thanks for submitting your feedback. I really hope we get a chance to put this right for you in future and prove that we can deliver excellent service and products for you.
Disappointed with communication, fine until I experienced a problem but then no reply to query
Fluid Branding Ltd
Fluid Branding
11 years ago
Thanks for taking the time to send us your feedback. I'm so sorry that you received the wrong colour pencil cases. If you'd like to e mail: feedback@fluidbranding.com we'll try to rectify this for you.
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