Thank you for your ratings! With regards to the mock up - you would of received a pre-order visual before your ordered as without your approval of this we cannot proceed the order. I'm sorry you felt the printing was a bit poor, I have asked your Account Manager to contact you regarding this as this is not normal practice. I hope we can resolve this for you!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.