The service from start to finish could not have been better and the end product exceeded expectations. Could not recommend highly enough.
Karen O'Shaughnessy
Fluid Branding
8 years ago
Lovely feedback, thank you!
Product reviews
Date of purchase: 09/19/2017
0
Share
Trusted Customer
8 years ago
Took a while to answer emails with questions about products.
Too many reminder emails asking about going further with quotes, if I was going to go further with these then I would get back to you.
...
Read more
Karen O'Shaughnessy
Fluid Branding
8 years ago
Many thanks for your valuable feedback. We take all comments on board and will certainly look into whether there was a larger volume of emails sent to you than we'd usually send, or an unreasonable delay in responses. We take all customer feedback very seriously and use it wherever possible to improve our processes and give customers the best experience we can. We hope to have the opportunity to work with you again soon.
Product reviews
Date of purchase: 08/31/2017
0
Share
TC
Trusted Customer
8 years ago
What Trusted Customer said about Fluid Branding:
Fast response, great customer service.
Karen O'Shaughnessy
Fluid Branding
8 years ago
Great news, thanks so much for your feedback, much appreciated!
Product reviews
Date of purchase: 09/11/2017
0
Share
TC
Trusted Customer
8 years ago
What Trusted Customer said about Fluid Branding:
Outstanding service as always.
Karen O'Shaughnessy
Fluid Branding
8 years ago
That's really fantastic to hear, thank you so much for your feedback!
Product reviews
Date of purchase: 09/01/2017
0
Share
TC
Trusted Customer
9 years ago
What Trusted Customer said about Fluid Branding:
Communication was a bit slow
Karen O'Shaughnessy
Fluid Branding
9 years ago
I'm sorry to hear that communication was a bit slow on your order. I'm not sure what caused the delay in this instance, but we do our best to always move everything through as quickly as possible. I'm glad to see, however, that the umbrella's were delivered in time for you. I hope they were well received.
We welcome any feedback you may have on how we could speed the process up for you for next time, so please do feel free to contact me on karen.oshaughnessy@fluidbranding.com if there are any areas you feel we fell down on, and we will certainly take them on board. Many thanks.
Product reviews
Date of purchase: 08/24/2017
0
Share
Trusted Customer
9 years ago
The service was attentive, efficient and personable throughout - nothing was too much trouble.
Karen O'Shaughnessy
Fluid Branding
9 years ago
Exactly as it should be! Thanks so much for giving us your feedback.
I guess only thing is missing in the website - more detailed description. (Some of the items should have a bit more details and pictures, the water bottles we ordered not very comfortable to drink...
Read more
Karen O'Shaughnessy
Fluid Branding
9 years ago
Many thanks for your feedback. We take your comments seriously and we agree that some products aren't as descriptive as we'd like them to be. We are continually working on ways to improve our website and make it as comprehensive as possible, and we always appreciate the opinions of our customers! We look forward to working with you again soon.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.