Thank you for your feedback.
We are sorry that you feel this way. We use our manufacturer's stock images for products where possible and did not realise that they had changed the shade of the colourways used on their packs of Papermate non stop pencils.
As mentioned, we can only refund a maximum of what was paid, and was prepared to discount, and refund, any return costs against a future order.
Again, may we apologise for any inconvenience caused by this. If you need anything further, please do not hesitate to contact us.
Kind regards,
Ben Pugh
Sales Director
Product reviews
Date of purchase: 12/17/2025
0
Share
LO
Lollipop
Feefo Verified
GBR
6 months ago
What Lollipop said about First Stop Stationers Limited:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure youâre reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.