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First Response Finance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-response-finance | Feefo

Displaying all 11,259 reviews

Trusted Customer

12 hours ago

Date of purchase: 06/14/2025

A complicated process made easy by helpful & patient staff.

Hannalore

First Response Finance

2 hours ago

We’re happy that we could help you! 😊

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Trusted Customer

14 hours ago

Date of purchase: 07/14/2025

Had great experience chose my car few days ago and already to pick up

Hannalore

First Response Finance

2 hours ago

That's great to hear, thank you! 💚

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Matthew Stocker

Cambridge

14 hours ago

Date of purchase: 07/14/2025

What Matthew Stocker said about First Response Finance:

Financing vehicle

Even then I spoke to several different people. They all knew the circumstance and help to point me in the right direction. Even found the perfect car for me. I would definitely recommend them...

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Hannalore

First Response Finance

2 hours ago

We’re happy that we could help you Matthew! 😊

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Adrian Cole

Winsford

15 hours ago

Date of purchase: 07/14/2025

What Adrian Cole said about First Response Finance:

Easy processes led by competent team

Very efficient service. Easy paperwork completion

Hannalore

First Response Finance

2 hours ago

Thank you Adrian for the three-star review! 💚

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Trusted Customer

15 hours ago

Date of purchase: 07/14/2025

To much a.p.r will not be useing again

Services was ok it’s just ur a.p.r is way to high

Hannalore

First Response Finance

2 hours ago

Hi, Thank you for taking the time to leave a review. Firstly, I'm happy that we could help you with the purchase of your new car! In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is complaints@frfl.co.uk. Take care, First Response Finance.

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Trusted Customer

15 hours ago

Date of purchase: 07/12/2025

Easy to use

Straight forward and easy to use, very helpful over the phone with any questions i had

Hannalore

First Response Finance

2 hours ago

That's great to hear, thank you! 💚

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Daisy Appleton

Darlington

16 hours ago

Date of purchase: 07/14/2025

What Daisy Appleton said about First Response Finance:

New car

They were really helpful and answered all my questions and found the site easy to use and I get my new car soon

Hannalore

First Response Finance

3 hours ago

That's great to hear, thank you Daisy! 💚

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Kizonga Kilandani

18 hours ago

Date of purchase: 07/08/2025

What Kizonga Kilandani said about First Response Finance:

You are trustworthy

Hannalore

First Response Finance

3 hours ago

Thank you Kizonga for the four-star review! 💚

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Trusted Customer

21 hours ago

Date of purchase: 07/11/2025

Buy a car

My car purchase order was processed very quickly and smoothly. Within 24 hours of submitting the order, I was on the road in my new car. I was very pleased with the professionalism and speed of the...

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Hannalore

First Response Finance

3 hours ago

That's great to hear, thank you! 💚

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Sarah Shepherd

Dover

1 day ago

Date of purchase: 07/11/2025

What Sarah Shepherd said about First Response Finance:

Would be recommending

Really easy to navigate, easy to understand what your policy is and what you are covered for, also low prices for new drivers

Hannalore

First Response Finance

1 day ago

That's great to hear, thank you Sarah! 💚

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About First Response Finance

Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.

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0115 946 6260

Chetwynd Business Park, 5 Regan Way, Nottingham, Nottinghamshire, NG9 6RZ, United Kingdom