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First Home Improvements Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-home-improvements | Feefo

Displaying all 1,096 reviews

Mr & Mrs Oldfield

dereham,norfolk

7 years ago

Date of purchase: 12/07/2017

What Mr & Mrs Oldfield said about First Home Improvements:

Bad customer relationship.failed to follow up incorrect Installation of door.

Mark

First Home Improvements

7 years ago

Sorry to hear there was an issue with your installation. If there are any outstanding issues, please let me know and I'll have our customer services team contact you to resolve them.

Mr & Mrs Oldfield

7 years ago

Queries now sorted.but could have been avoided with proper internal communication in first instance.

Mark

First Home Improvements

7 years ago

I'm glad it's all sorted for you. Thanks for your feedback, I will pass it across to the rest of the team.

Mrs Gallant

7 years ago

Date of purchase: 12/01/2017

What Mrs Gallant said about First Home Improvements:

The guys were fine and couldn't have done any better considering the very cold weather conditions. However, two strips were broken and although I have received a telephone call to see how...

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Mark

First Home Improvements

7 years ago

Sorry to hear you're still waiting on the strips to be replaced. I will follow up with our customer services team to see how this is progressing and I'll have them give you a call.

Mr Stone

7 years ago

Date of purchase: 12/11/2017

What Mr Stone said about First Home Improvements:

So far so good.

We are wating to hear about the cracks on kitchen walls. More customer contact would have been appreciated.

Mark

First Home Improvements

7 years ago

Thank you for your feedback. I can have our customer services team give you a call for an update, if they haven't already?

Mr Kew

7 years ago

Date of purchase: 12/08/2017

What Mr Kew said about First Home Improvements:

Excellent product and service

I am totally satisfied with the 3 windows I had fitted pre-Christmas, in fact so much so I have now ordered another window and a new front door.

Mark

First Home Improvements

7 years ago

Thank you for your review on First Home Improvements.

Mrs Burges

Coggeshall

7 years ago

Date of purchase: 12/08/2017

What Mrs Burges said about First Home Improvements:

I was very pleased with the prompt service, the good conduct of the fitters and the finished result. It did, however, take some time and many phone calls for finishing touches to be seen to.

Mr Bamford

7 years ago

Date of purchase: 10/31/2017

What Mr Bamford said about First Home Improvements:

Still waiting for window to be installed

Mark

First Home Improvements

7 years ago

Thanks for your comment, I've looked into the order and the windows have been installed and completed. However, I did find a second order for an additional window. I will investigate further and have our customer services team give you a call.

Mr Mowbray

Leicestershire

7 years ago

Date of purchase: 10/11/2017

What Mr Mowbray said about First Home Improvements:

Outstanding service from First Home Improvements

Excellent service from start to finish. Our initial phone contact was prompt, informative and helpful. When the rep visited us at home, he was friendly, knowledgeable and was not a 'pushy salesman.'...

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Mark

First Home Improvements

7 years ago

Thank you for your review on First Home Improvements.

Mrs Ennis

7 years ago

Date of purchase: 11/28/2017

What Mrs Ennis said about First Home Improvements:

Very good service all round

Very good customer service from start to finish

Mr Banks

7 years ago

Date of purchase: 10/31/2017

What Mr Banks said about First Home Improvements:

Very satisfied

A very good service. The fitters were very capable, helpful and friendly. If I need further work at any time I will definitely get in touch again.

Trusted Customer

7 years ago

Date of purchase: 10/31/2017

The service was good with good communication.

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About First Home Improvements

First Home Improvements provides a professional local service for high quality products and installations of Windows, Doors, Conservatories, Roofline and Garage Doors.

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01603872707

Station Road Industrial Estate, Lenwade, Norwich, Norfolk, NR9 5LY, United Kingdom