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First Fence Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-fence | Feefo

Displaying all 1,871 reviews

Valued Customer

8 years ago

Date of purchase: 10/06/2016

What Valued Customer said about First Fence:

Very helpful, and delivered what was promised. Many thanks.

excellent customer service

Donna

First Fence

8 years ago

Many thanks for your feedback Bev. If you require anything else please do not hesitate to contact us on our 24/7 office line 01283 512 111

Valued Customer

8 years ago

Date of purchase: 01/05/2017

What Valued Customer said about First Fence:

ABSOLUTELY SHOCKING

I will try and put it a simple as possible, shocking!! We were due to handover the building, including the internal security fence, in Dec 2016 and due to constant mistakes with post deliveries being...

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Donna

First Fence

8 years ago

Hi Andy, many thanks for taking my call earlier on. After going through this with you, I have spoken to the people and departments involved. They are aware this service is not acceptable and is not standard First Fence Ltd service we offer. Training has been put into place to for them and procedures are being implemented as we speak. I understand this order has already happened now and there is nothing I can do to change the fact you have had this experience. Moving forward this will not happen to any other customers and as explained on the phone in the years I have worked at First Fence I have never come across this before which has shocked me also! If you do require anything please do not hesitate to contact me directly on the email I sent to you. Thank you once again for taking the time to speak to me and leaving your feedback.

Valued Customer

8 years ago

Date of purchase: 10/17/2016

What Valued Customer said about First Fence:

will use again, very pleased

Very Good service

Donna

First Fence

8 years ago

Many thanks for the feedback Paul. Glad to hear you were pleased with your order! If you need anything else please contact us on our 24/7 line 01283 512 111, alternatively email sales@firstfence.co.uk

Trusted Customer

8 years ago

Date of purchase: 03/14/2016

Will never use again

Donna

First Fence

8 years ago

Thank you for your feedback, we are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

Valued Customer

8 years ago

Date of purchase: 09/27/2016

What Valued Customer said about First Fence:

o.k

Donna

First Fence

8 years ago

Thank you for your feedback. If you have any Permanent, temporary or Traffic management requirements, please feel free to contact us on 01283 512 111. We have stock ready to go in our depots across the UK!

Valued Customer

8 years ago

Date of purchase: 02/15/2017

What Valued Customer said about First Fence:

My delivery of new panels turned up all damaged covered in cement and other sites labels etc the next batch were not much better. in the end we finally got some level of good quality chapter 8.

Donna

First Fence

8 years ago

Thank you for your feedback. I have looked into your order and in light of this further training has been provided to the Depot these goods came from along with quality control procedures being improved. I understand this does not change the job we supplied for you previously, however this is not our standard procedure and we will do everything we can to ensure this does not happen again. If you require anything moving forward please do not hesitate to contact us on 01283 512 111 alternatively sales@firstfence.co.uk

Valued Customer

8 years ago

Date of purchase: 04/14/2016

What Valued Customer said about First Fence:

Fences are always great quality and delivered on time. Easy!

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you enjoyed our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/

Valued Customer

8 years ago

Date of purchase: 02/05/2016

What Valued Customer said about First Fence:

very satisfied with the fence we purchased

Donna

First Fence

8 years ago

Glad hear you were happy with our service. Feedback provided helps us to improve this. If you require anything else please contact us on our 24/7 office line 01283 512 111.

Valued Customer

8 years ago

Date of purchase: 07/18/2016

What Valued Customer said about First Fence:

The Product is good but the Service very poor. In my case they delivered my gates on a date I had agreed with them not to do so as I would not be at home. When they found no answer at my door they...

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Donna

First Fence

8 years ago

Thank you very much for your feedback. Firstly I would like to apologies for your experience with this order. I can assure you this is not standard practice and goods are never left without a customer confirming this is OK first. After looking into this order I have arranged for procedures to be put into place to ensure this does not happen again. Moving forward if you do require anything please do not hesitate to contact us on 01283 512 111 and we will do our best to assist you with any requirements.

Valued Customer

8 years ago

Date of purchase: 08/18/2016

What Valued Customer said about First Fence:

Customer liaison needs to seriously improve.

When a customer takes the time to phone for a quotation in order to satisfy that customer it might be an idea to return the call with the customers requirements. This has happened on more than one...

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Donna

First Fence

8 years ago

Thank you for your feedback Shaun. I have looked into this for you and understand there was a communication error between departments. This should no longer be a problem as the phone system has been rectified for this. If you require anything moving forward please do not hesitate to contact us or visit http://www.firstfence.co.uk/

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About First Fence

First Fence was established in 2010 and has fast become one of the front-runners of today’s UK fencing industry. We manufacture and supply a wide range of Security and Temporary Fencing, as well as Traffic Management and Access solutions. Serving clients on a national and now international scale, we cater to a variety of commercial and industrial markets, as well as public sectors.

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01283 512111

First Fence Ltd, Kiln Way, Swadlincote, Derbyshire, DE11 8EA, United Kingdom