First Fence Reviews

Dear Customer, We sincerely apologise for the miscommunication and truly appreciate your feedback, negative or positive, to help up grow. We’ll be reviewing this internally and providing additional training to ensure our team handles situations like this more effectively, particularly when it comes to managing purchase orders and clearly setting expectations. To clarify, we’re only able to reserve stock and secure lead times once payment has been received via proforma, unless the customer holds a credit account with us. In this instance, as the order was paid for on the Tuesday with delivery required by Thursday, we were unfortunately unable to meet the requested timeframe, as our standard lead time is typically five working days. We regret any inconvenience this may have caused and are committed to learning from this to provide a more consistent and transparent service going forward. Thankyou

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you found our services to be of great value and fast delivery. Here at First Fence, we are committed to offering great value products and speedy delivery service, and we're thrilled that it made a positive impact on your experience. Should you ever need our services again or have any questions, please don't hesitate to get in touch. We look forward to the opportunity to serve you with the same level of excellence in the future. Thank you once again for your review! Kind regards The First Fence Team