Product arrived faulty and with broken zip for outside pocket. Unfortunately my fiancee had to take it away on holiday the day after it arrived. Least it could hold the goto seat and frame fine but,...
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Richard
Fireflyfriends - UK
6 years ago
Sorry you received your order that had a faulty zip. We aim to check every item prior to leaving the warehouse. I hope you were satisfied with the replacement sent out.
JC
Jamie Cousins
6 years ago
Has taken 3 to 4 months for a reply.
And then get this. What replacement? I have not been made aware of any replacement sent out. And definitely not recieved any. Fuming at the audacity of this reply.
Product reviews
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback, Glad you received your replacement.Kindest Regards,
Chair not as expected ask for a refund and I haven’t heard back
Richard
Fireflyfriends - UK
6 years ago
Good afternoon Pam, apologies the chair was not suitable. I had replied to your email straight away and have organised the return. Please check your inbox for the return shipping labels. Kind Regards
Product reviews
Richard
Fireflyfriends - UK
6 years ago
Thank you for sharing your honest Feedback.
Date of purchase: 01/06/2020
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Trusted Customer
Feefo Verified
6 years ago
The pushchair is really good. Easy to move and fold down. My daughter is happy and feels comfortable. I love the fact I can change her nappy in it if I need to.
Richard
Fireflyfriends - UK
6 years ago
Thank you so much for your kind words, valuable feedback and gracious support — all of which are very much appreciated.Kindest Regards,
Product reviews
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback,Kindest Regards,
Date of purchase: 12/19/2019
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GH
guilherme herrera
Feefo Verified
São Paulo
6 years ago
What guilherme herrera said about Fireflyfriends - UK:
Hi Guilherme, Unfortunately when you requested an address change to another country your order was already with the courier and we were not able to facilitate this request as it was in transit.
I have been using the older version of firefly goto seat 1 and this time i ordered Goto seat size 2. First one was perfect for carrying wherever i wanted to take it because it was handy, light weight...
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Richard
Fireflyfriends - UK
6 years ago
Thank you for taking the time to point that out, I will feed this back to our design team.Kindest Regards,
Product reviews
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback
Date of purchase: 12/28/2019
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Trusted Customer
Feefo Verified
6 years ago
Once again, perfect service and great supply, we love our new goto seat! Thanks Firefly!
Customer service reps were great to work with, email communication was lagging a bit, but still helpful! Phone communication was great! Very speedy considering holidays as well.
Richard
Fireflyfriends - UK
6 years ago
Thank you for sharing your honest feedback,Kindest Regards,
Product reviews
Richard
Fireflyfriends - UK
6 years ago
Thank you for your feedback,Kindest Regards,
Richard
Fireflyfriends - UK
6 years ago
Thank you for taking the time to point that out, Kindest Regards,
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
