Fine Food Specialist Reviews

Thank you for such wonderful feedback! We’re so pleased you enjoyed the lemons and that they’re already adding flavour and colour to your limoncello. It’s great to hear they arrived in perfect condition — we can almost smell them from here! We look forward to sending you more treats soon. Grazie mille!

Thank you for your feedback. We’re genuinely puzzled and saddened to read your review, as our records show we responded to your initial enquiry within 48 hours and did everything we could to accommodate the situation—despite the delivery address error being outside of our control. When you contacted us on 6th August, we investigated promptly and replied on the 8th with a resolution. We then worked to update the delivery address and resend the order as quickly as possible. On 11th August, we experienced a temporary fault with our phone lines, which was posted on our website. During this time, calls were unfortunately dropping after a short hold period, but every customer who left a message was called back once the issue was resolved. We are very sorry that this fault and the timing of events caused frustration for you. We always strive to maintain the high level of service you have experienced with us before, and we hope this was an isolated incident that won’t prevent you from ordering from us in the future.

We’re very sorry to hear about your experience with the globe artichokes. We wish you had contacted us directly at the time — we always ask customers to email us with images, support@finefoodspecialist.co.uk, so we can investigate and resolve any issues quickly. Your feedback is important to us, and we will review our supply for this product to ensure it meets our usual quality standards.

We’re very sorry to hear of your disappointment. We take product quality and food safety extremely seriously, and would like to clarify that frozen “best before” dates are an indication of optimal quality rather than a safety deadline. The sea urchin you received was stored frozen at the correct temperature at all times, so there was no risk to health. That said, we absolutely understand your concerns and agree that you should have received a product within your expectations. We have processed a full refund for the item, and we will also refund your delivery charge to apologise for the inconvenience. We are reviewing our stock rotation procedures to ensure this does not happen again.