I can only apologise that our platform may not have met your requirements on this occasion, and assure you that we've been serving businesses across all sectors (including hospitals, like yourself) for over 15 years. It does, however, sound like there's been some miscommunication somewhere about what's possible with fastsms as some of the above points aren't quite right. Not to worry though, I've asked your account manager to get in touch to see if we can get you up and running :)