quick timely response to enquiry, delivery was within the estimated time
Date of purchase: 07/31/2017
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Trusted Customer
8 years ago
What Trusted Customer said about Fansonline:
Great price quick delivery AAAAA+++++
Date of purchase: 07/31/2017
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Trusted Customer
8 years ago
Thank you
Product reviews
Date of purchase: 07/31/2017
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Trusted Customer
8 years ago
The ordering process was easy but unfortunately the time we needed to wait for delivery was quite long. No stock at time of ordering.
Vanessa
Fansonline
8 years ago
Thank you for your feedback and sorry to hear about the wait for delivery. Unfortunately at the time of purchase the items were listed as pre-order with an ETA provided and this can sometimes be slightly delayed. We do dispatch pre-orders as soon as the stock arrives in our warehouse and sincerely thank you for your patience!
They were very friendly, attended to my needs very professionally and their products were reasonably priced. Also, they help replacing the whole exhaust fan when the auto-shutter wasn't functioning...
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Product reviews
Date of purchase: 07/28/2017
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Trusted Customer
8 years ago
Buying experience was ok except I didn't find out, via follow-up email after completing the order, that my choice was backordered. That email included an expected arrival date. The next...
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Vanessa
Fansonline
8 years ago
Thank you for sharing your experience with us. We try to keep as much stock on hand as possible however unfortunately some products do encounter delays. In regards to delivery if you will be away for a certain period of time and there is a risk delivery will occur within this period, advising us will mean that before dispatch we can make a note in the order to ensure the courier holds off on delivery until this time has passed and you have returned. I noticed that in the order there was a delivery instruction giving the driver authority to leave the items at the Front Door if no one was home and this would explain why the courier did so. If in future you would prefer to have the parcel taken back to a depot and receive a notification for pick up this can be left as your delivery instruction. Just keep in mind there are a select few depots and the closest one available may require you to drive a distance. I hope this clarifies your options for any future orders and we will be happy to help through this process.
Date of purchase: 07/27/2017
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Trusted Customer
8 years ago
What Trusted Customer said about Fansonline:
Goods received quickly but not yet installed so I am not sure about the products yet.
Date of purchase: 07/27/2017
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Trusted Customer
Ulverstone
8 years ago
What Trusted Customer said about Fansonline:
Quick efficient service. Good website to use. Thank you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
